Senior Group Director, East Coast & Central

CHANEL • Boston, MA

86d • $172,000 - $225,000

About The Position

CHANEL is looking for a Senior Group Director, Fashion Retail to join our Fashion Retail Leadership Team. As the Ultimate House of Luxury, CHANEL sets the bar in defining style and providing excellent service to our clients. In an ever-evolving landscape where the definition of 'luxury' is changing, clients are demanding an increasing level of elevated service. This role requires an ability to be agile and a strong aptitude for elevating the internal and external Client mindset. The retail environment is filled with interesting challenges and we seek a transformational leader to help continuously evolve CHANEL’s retail organization. This role interfaces with all of our boutique teams in the Northeast region and will report to the Head of Retail for the Northeast region.

Requirements

• Minimum of 7 years of experience in a multi-boutique or store environment.
• Bachelor’s degree or equivalent experience preferred.
• Strong in boutique presence.
• Must be able to use MS Office applications – Word, Excel and Power Point to a competent standard.

Nice To Haves

• Strong communication skills (verbal and written).
• Strong relationship building skills as well as the ability to influence and assess situations objectively.
• Analytical strength to be able to identify business trends and provide strategic quantitively and qualitatively driven recommendations to drive the business and enrich the Client experience.
• Ability to use discretion and independent judgment.
• Strong critical thinking capability.
• Capable of working seamlessly across multiple retail business models and complexities.

Responsibilities

• Act as voice of your respective region, making recommendations to best support all aspects of the retail business while working with the Head of Retail to set strategic objectives and vision for boutiques in the region to drive focus on Client and commercial KPIs.
• Champion a client-centric and service focused mindset across all levels of our Boutique organization.
• Collaborate closely with counterparts from Watches and Fine Jewelry and Fragrance and Beauty division, home office and regional partners to ensure seamless and consistent client experience across all touch points.
• Galvanize your Boutique leaders around our vision and ensure a clear understanding of CHANEL’s priorities and strategic focuses to enable and empower them to operationalize them at the Boutique level.
• Identify industry and market trends, maintaining keen awareness of industry partner and competitor movements and activities.
• Encourage individual empowerment and employee development by being a hands-on visible leader fostering both a learner’s mindset and a culture of continuous improvement.
• Provide consistent vision on talent evaluation and performance management across all boutiques to ensure consistency with CHANEL brand values, driving leadership development and succession planning.
• Champion and drive D&I initiatives in partnership with D&I leadership and HRBPs.
• Instill an operational mind-set, and show visible support for operational efficiency, strengthening partnerships across all Boutique functions.
• Partner with stakeholders to identify opportunities to improve process efficiency that will enhance client experience and/or profitability.
• Ensure compliance with all internal and external constituents on areas such as: loss prevention, anti-diversion, employment laws, privacy laws, inventory counts, etc.

Benefits

• Flexibility (flexible time and hybrid work options).
• Wellbeing resources include dedicated paid time off for wellbeing (2-week August Office Closure) and a Wellbeing fund.
• Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership).
• Generous paid time off policies to include vacation, holiday, sick and volunteer days.
• 401K and other incentives.
• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program.
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees