Senior Group Director, Client Engagement & Communication

Chanel • New York, NY

250d • $175,000 - $200,000 • Hybrid

About The Position

CHANEL is looking for a Senior Group Director of Client Engagement & Communication to join the Client Touchpoints Team in New York. You will play a leading role in the amplification and evolution of our omni-channel client communication strategy across retail and Multi-Brand Retail. This role interfaces with cross divisional teams and is a key partner that will develop marketing initiatives, support brand vitality and create deeper relationships with new and existing clients in the Fashion Division. There is a strong focus on developing communication strategies, programs, and services to engage our various tiers of clients based on analysis and data insights. This role supports cross-channel communication plans (digital) and drives our marketing strategy in partnership with cross-functional teams. Strong marketing skills are essential for driving successful campaigns and meeting business objectives. Strategic vision, project leadership, effective communication and storytelling are key factors of success.

Requirements

• Minimum 12+ years' experience.
• Bachelor's degree required.
• Leadership skills.
• Integrated Marketing, Media, Communication experience a plus.
• Experience with project management.
• Strong analytical and CRM skills needed to develop marketing strategy and drive business decisions.
• Creative problem solver & strong communication skills.
• Continuous learner.
• Strong written and verbal presentation skills.
• Client engagement/luxury consumer experience.

Responsibilities

• Develop and implement marketing strategies that align with Fashion Division priorities to drive brand awareness, client engagement and business.
• Support key priorities, orchestrations, and strategic taskforces within the Fashion Division.
• Drive the evolution of client communication & services across retail, lease & MBR to engage our various tiers of clients.
• Partner with the Client Intelligence on the segmentation strategy (CRM) and testing to deepen engagement among client segments, drive retention and improve decision making through data driven strategies.
• Responsible for direct mail & CRM strategy, budget, and analysis.
• Oversee direct mail execution.
• Develop communication strategies in support of all marketing initiatives.
• Support cross-channel communication plans in partnership with cross-functional teams.
• Oversee retailer communication plans and product discovery.
• Ensure comprehensive knowledge of products and collections.
• Collaborate with Product and Style Expertise teams to keep updated on image and business drivers.
• Maintain complex budgets and provide quarterly updates to finance.

Benefits

• Wellbeing resources including dedicated paid time off for wellbeing.
• Family and caregiving benefits including parental leave, fertility support, MilkStork, and Care Membership.
• Generous paid time off policies including vacation, holiday, sick and volunteer days.
• 401K and other incentives.
• Robust healthcare offerings including medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts, Health Savings Account and Employee Assistance Program.
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Health and Personal Care Retailers
• Education Level: Bachelor's degree