Senior GRC Administrator

First Horizon Bank•Atlanta, GA

23h•Onsite

About The Position

The Senior GRC Platform Administrator serves as the technical and operational lead for the ServiceNow IRM and BCM platform. This role is responsible for configuration governance, data integrity, release control, integration validation, and production stability across all GRC modules. The role executes against the roadmap defined by the GRC Product Owner and maintains platform discipline within a regulated banking environment.

Responsibilities

Manage user provisioning, role assignment, deactivation, and periodic access reviews.
Track module usage and license alignment.
Capture and document enhancement requests and defects.
Provide impact analysis to the Product Owner for prioritization decisions.
Maintain backlog tracking artifacts and status transparency.
Manage lower-environment data preparation, masking, and refresh coordination.
Oversee controlled data migration and bulk uploads to production.
Validate data integrity across modules and relational structures.
Maintain data dictionaries and object relationships.
Administer ServiceNow IRM and BCM modules
Configure templates, workflows, field logic, notifications, role structures, and module settings.
Maintain configuration standards and prevent unauthorized structural changes.
Maintain version-controlled documentation of configurations, dependencies, and integration mappings.
Support release cycles, configuration reviews, and UAT validation.
Monitor scheduled jobs, background scripts, performance logs, and integration stability.
Document and track defects, configuration gaps, and remediation activities.
Coordinate technical validation with the ServiceNow platform team.
Build and maintain dashboards, reporting structures, and data extracts aligned to Risk, BCM, Issues Management, etc.
Maintain report integrity and metric traceability.