Senior Global Quality System and Methods Manager

franke•Smyrna, TN

1d•Onsite

About The Position

Franke is a world's leading supplier of products and services for domestic kitchens, professional foodservice systems, and the convenience store sector, as well as for professional coffee making. With around 60 companies across five continents and over 8,000 employees, Franke focuses on identifying opportunities and creating innovative solutions. The Franke Foodservice Systems division is a world-leading supplier of kitchen facilities, equipment, and supplies solutions, partnering with global chains in quick-service restaurants, convenience stores, and supermarkets to manage unit growth and facility upgrades. The Senior Global Quality System and Methods Manager ensures that the organization’s products and services adhere to FS company quality requirements, as well as customer and regulatory standards. This role is responsible for defining, implementing, and monitoring quality systems, quality methods (DMS, FMEA, 8D, etc.), and Q indicators within all FS Franke Division production plants.

Requirements

Knowledge of standard quality methodologies and tools used for root cause analysis and continuous improvement (CIP), including structured problem solving approaches.
Strong understanding of Quality Assurance principles such as SPC, Lean Management, ISO 9001, IATF 16949, and related quality management system standards.
Ability to work effectively within international teams and navigate a matrix organizational structure to achieve shared goals.
Ability to collaborate with and positively influence diverse groups while also holding others accountable when necessary.
Demonstrates a sense of urgency and the ability to remain impartial, objective, and fair when evaluating issues or making decisions.
Knowledge of IMS audit processes and requirements; certified auditor with experience managing integrated management system audits.
Strong organizational skills and commitment to continuous learning, including developing self and supporting the development of others.
Knowledge of eIMS management review processes and system expectations.
Bachelor's degree in related field.
Minimum of 8+ years of leadership experience within Quality functions in a production/manufacturing environment.
Demonstrates experience collaborating across functional, regional, and divisional teams.
Strong project management expertise with a record of driving initiatives to completion.
Highly proactive and self-directed working style.
Ability to positively influence stakeholders at all levels.
Creative problem-solving and innovative thinking skills.
Proficiency in English and German (written and verbal).
Completion of recognized leadership development courses or certifications.

Nice To Haves

Master’s degree preferred
Awareness of customer standards and expectations within Food Services (preferred but not required)

Responsibilities

Global responsibility for the quality area, in particular the development, maintenance, improvement and monitoring of the quality management system and the procedures for increasing quality in production at all production sites.
Reporting to top management on the performance of the quality management system and necessary improvements.
Management of Quality employees in the matrix and technical management of operational quality issues in cooperation with the quality managers of the Divisions.
Prio- and awareness-raising of global quality issues.
Determination of customer needs and continuous promotion of customer satisfaction.
Representation of the company towards customers and other external partners in all areas of quality according to the escalation pyramid incl. management of recourse and warranty scopes.
Main contact person in Q-questions for the Divisions in Q Systems & Methods.
Determination of customer needs and continuous promotion of internal and external customer satisfaction.
Establishment of a quality-oriented corporate system and methods culture by raising the awareness of all employees, from top management to the store floor level.
Managing the change process by creating acceptance and considering the corporate culture.
Implementation and execution of innovative concepts to optimize processes and continuously improve quality according to Lean method competence (value stream design, problem solving, CIP, store floor management, SMED, TPM, 5S, 8D etc.).
Implementation and development of a CAQ – system globally in Franke.
Development and implementation of programs to increase efficiency and quality according to "Best in Class" in Digitalization 4.0.
Ensuring globally uniform procedures and methods for checking defined quality benchmarks, standards and criteria.
Implementation of the corporate strategy to harmonize all processes across functions and segments.
Carrying out global training and coaching regarding quality systems, methods & processes.
Empowering employees and creating a quality culture in which employees see themselves as part of a learning organization and improve processes independently.
Planning and coordination of the annual internal audits for quality assurance in all functions and locations.