Senior Global Product Support Engineer II
About The Position
We are looking for a talented Snr Global Product Support Engineer to join our ALD team here in Phoenix, AZ. ALD Equipment experience is REQUIRED for this role. Key Responsibilities: System level expert focused on product support for new product development. Interaction with Hardware, Electrical, Controls, Process, and Software engineering teams to become the system level expert on new products being developed. Provides guidance to engineering during the design phase of new products on key customer requirements and needs. Including PM service tasks, design for service, design for manufacturability, etc. Owns first build and test of the new product in the development lab, working closely with engineering teams providing real time feedback of issues and recommends solutions. Develops procedures and documents best known methods for service, preventive and corrective maintenance tasks Owns First in Fab (Alpha or Beta) customer shipments. Drives customer fab readiness (facilities set up), installation and start up through production qualification. Detailed Reporting of field issues for new products in the field Drives and owns customer issues on new products during the Alpha build and test phase as well as during beta testing at customer sites. Develops critical spares parts lists for new products, ensures initial stocking levels are set and ready for new product shipments
Requirements
- ALD Equipment experience is REQUIRED for this role.
- Bachelor's Degree in engineering discipline.
- 12+ years of related experience with ALD equipment.
Responsibilities
- System level expert focused on product support for new product development.
- Interaction with Hardware, Electrical, Controls, Process, and Software engineering teams to become the system level expert on new products being developed.
- Provides guidance to engineering during the design phase of new products on key customer requirements and needs.
- Owns first build and test of the new product in the development lab, working closely with engineering teams providing real time feedback of issues and recommends solutions.
- Develops procedures and documents best known methods for service, preventive and corrective maintenance tasks
- Owns First in Fab (Alpha or Beta) customer shipments.
- Drives customer fab readiness (facilities set up), installation and start up through production qualification.
- Detailed Reporting of field issues for new products in the field
- Drives and owns customer issues on new products during the Alpha build and test phase as well as during beta testing at customer sites.
- Develops critical spares parts lists for new products, ensures initial stocking levels are set and ready for new product shipments
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Number of Employees
1,001-5,000 employees
