ResMed-posted 4 months ago
$142,000 - $214,000/Yr
Full-time • Senior
San Diego, CA
5,001-10,000 employees

As a critical member of the Platform Services team within Global Product Management at Resmed, you will lead the vision and strategy for delivering scalable platform capabilities for patient identity and management that serve providers and consumers. You will represent the voice of the customer and their requirements, ensuring user and stakeholder needs are central to the development of seamless and scalable platform services. You will define product roadmaps and requirements that align with Resmed’s person-centric care strategy, global compliance standards, and short- and long-term business objectives. Collaborating closely with UX, engineering, and other teams, your work will enable the delivery of innovative platform capabilities that enhance user experiences and accelerate system scalability.

  • Develop and communicate a clear vision for Platform Services, aligning with Resmed's mission to deliver person-centric care pathways.
  • Prioritize initiatives to establish centralized services and tools that improve operational efficiency, data interoperability, and service configuration.
  • Partner with engineering, legal, regulatory, security, and other product teams to deliver platform services that integrate seamlessly across Resmed's ecosystem.
  • Facilitate agile ceremonies, including PI planning, backlog grooming, prioritization, and sprint planning.
  • Collaborate with UX teams to design intuitive self-service portals and administrative tools for managing configurations, roles, and permissions.
  • Utilize product analytics to track the performance of platform services, identify improvement opportunities, and collaborate with engineering to enhance observability and efficiency.
  • Ensure platform services are globally compatible, supporting multilingual capabilities, regional compliance requirements, and cross-platform integration.
  • Proven experience in leading high-impact, technical product initiatives, ideally within platform domains.
  • Deep understanding of patient identity and management services, including record linking, sharing, and merging and identity resolution.
  • Experience with core healthcare data domains (patient demographics, encounters, clinical data, payor data).
  • Familiarity with interoperability frameworks and standards such as HL7, FHIR, IHE.
  • Experience with delivering multi-tenant administrative tools to provide self-service configuration experiences for app teams.
  • Hands-on experience consolidating or migrating patient identity and management capabilities from legacy or M&A-acquired systems into unified platforms.
  • Solid understanding of platform service architectures, API-driven microservices, and system integration capabilities.
  • Familiarity with global data privacy and healthcare regulations (HIPAA, GDPR, CCPA).
  • Expertise in agile practices, leading product teams, and managing product backlogs.
  • Ability to balance technical capabilities with user and patient needs.
  • Demonstrated success delivering solutions that enhance usability, scalability, and efficiency for providers and patients.
  • Comprehensive medical, vision, dental, and life insurance.
  • AD&D, short-term and long-term disability insurance.
  • Sleep care management.
  • Health Savings Account (HSA) and Flexible Spending Account (FSA).
  • Commuter benefits.
  • 401(k) plan.
  • Employee Stock Purchase Plan (ESPP).
  • Employee Assistance Program (EAP).
  • Tuition assistance.
  • Fifteen days Paid Time Off (PTO) in the first year.
  • Eleven paid holidays plus three floating days.
  • Fourteen weeks of primary caregiver or two weeks of secondary caregiver leave.
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