Senior General Manager

Gables Residential Services•Austin, TX

About The Position

Be #gablesproud of where you work and become part of our team by applying for your new career with Gables TODAY! At Gables, Service is our signature amenity. We pride ourselves in providing exceptional service every day to our residents, associates, the environment, the communities we operate in, and investors that believe in us. We feel that the small things we can each contribute daily will impact the greater good. Interested to find out how you can do your part? The Senior General Manager role is the core of the Gables Residential organization and impacts success each day. If you have a passion for providing exceptional living experiences for residents, overseeing multiple assets, developing top-performing teams, delivering “Signature Service” and providing impactful returns to investors, our Senior General Manager position was created for you! Compensation: Salaried exempt position. Bonuses are based on the current bonus program.

Requirements

High School Diploma or Equivalent Required, Associate’s Degree or Bachelor’s degree preferred
Minimum of 3 years experience in multifamily real estate with previous experience in a management role preferred
Proven ability to lead and manage high-performance sales teams
Ability to successfully manage multiple assets and teams
Ability to set and monitor achievement of goals for oneself as well as team members
Strong numerical reasoning skills
Enthusiastic about developing teams and providing growth opportunities for others
Intermediate computer and technology competencies
Ability to provide “Signature Service” to our residents
A commitment to professional development and continued learning by participation in Gables-required training courses
Proven ability to source and utilize resources effectively
Excellent written and verbal communication, including the ability to read and write English fluently
Well organized with the ability to prioritize and multi-task
Ability to handle stressful, urgent, and diverse work situations on a daily basis
Ability to work any of the 7 days of the week, 52 weeks per year, and travel to assist other communities or for training

Nice To Haves

Previous experience utilizing Yardi is preferred but not required

Responsibilities

As the subject matter expert to all visitors to the communities, effectively and enthusiastically tour, lease, and move in prospective residents
Effectively recruit, manage, and develop all on-site positions to achieve performance goals while fostering an inclusive workspace where diversity is celebrated
Consistently plan, lead, and facilitate inclusive meetings to update the team on organizational initiatives, discuss performance goals and create an open forum for feedback from the team on community performance and operations
Ensure the teams are completing all required training as well as make recommendations and partner with training to facilitate any additional development needs
Ensure compliance with and communicate the importance of organizational standards as well as organizational strategic objectives and safe work practices
Develop positive relationships with other communities and departments within the Gables organization to ensure optimal results are achieved through collaboration and cooperation
Manage overall team performance including, but not limited to, completing performance reviews, and submitting all HR and payroll-related forms and activities in a timely and accurate manner
Establish and implement leasing goals, while monitoring an effective lease expiration program
Be a promoter of Gable’s initiatives including but not limited to Sustainability, DEI, and Resident Engagement Programs
Review weekly reports to update pricing and marketing programs and make recommendations to drive effective sales and marketing plans, effectively maximizing rental income opportunities resulting in high occupancy
Ensure marketing, management and advertising of apartment homes follow local, state, and federal housing regulations
Actively participate in marketing alongside the team by participating in local employer outreach, updating social media, promoting resident referrals, and attending local networking events
Effectively maintain product knowledge of community and competition through consistent evaluation of market conditions and trends. Ensure leasing staff develops similar knowledge.
Train the teams to understand how each of their individual roles contributes to the success of asset performance, customer relations, and overall organizational success
Manage and direct the sales teams marketing efforts to effectively meet sales goals
Stand, move from behind the desk if applicable, and greet all prospective and current residents warmly with genuine and focused attention
Ensure the residents in our communities receive Signature Service through the management and timely follow-up of customer requests
Maintain an excellent customer service relationship by ensuring all team members adhere to Gables Customer Experience organizations standards
Maintain Ratings & Review expected performance level, response time, and solicitation of them from our residents, based on requirements set forth by your Regional Marketing Manager
Ensure all customer complaints are handled promptly and appropriately
Ensure that residents have exceptional move-in as well as move-out experiences
Take ownership of the full financial performance of the assets including consistent monitoring of income and expenses
Manage NOI performance by implementing effective cost control measures and revenue growth initiatives; identify trends and recommend strategies to achieve the highest possible NOI
Work closely with our Customer Care Center to keep communication lines open and provide timely feedback and ensure CCC transactions are being completed in accordance with Gables operating standards
Analyze and evaluate monthly and/or quarterly financial statements. Write clear and concise variance reports to substantiate the analysis
Oversees sales, lease renewal, move-in, and move-out processes to influence resident retention
Manage sales teams – set goals, motivate the team to achieve set goals, and work to develop performance improvement plans
Develop yearly operating budgets/forecasts and sales/marketing plans. Accurately prepare and convey all operational and financial data to the Regional Manager in a timely manner.
Manage Service teams to ensure implementation of preventative maintenance programs, monitor property curb appeal daily, and ensure that all vacant apartment homes are move-in ready as well as all service requests are updated and closed daily
Ensure that the communities always have proper staffing coverage
Ensure all purchasing guidelines are followed including timely entry of purchase orders and approval of invoices
Participate in, or facilitate, the completion of annual compliance reviews, and inventory management and ensures that the community complies with brand standards
Partner with third-party client services when needed to provide market expertise and acquisition assistance
Monitor and develop a fluent understanding of all systems of technology that support the effective operations of the communities
Ensure that accurate submission of all corporate reporting 40B paperwork is accomplished timely and includes approvals as required
Take necessary measures to communicate needs to ensure asset preservation while being proactive at community maintenance needs and general physical presentation
All other tasks and duties as assigned by the supervisor that directly impact the performance of the community or organization