Senior General Manager

Victra • Manteca, CA

82d • $24

About The Position

Victra is the largest Verizon Authorized Retailer in the United States. As a Senior General Manager, you shape our guest experience. By coaching your team, you help them give their best to Every Guest, Every Time. Our Senior General Managers exceed sales targets while maintaining operational excellence. With our paid training, we give you the tools to embrace and take ownership of your store. You will develop your Assistant General Manager and help them learn what it means to lead at Victra. Are you a person who thrives in a competitive atmosphere, while having fun with your team? If so, then you will fit right in. If you love helping others grow to their full potential and consistently deliver results, then Victra is the place for you.

Requirements

• 1-3 years of experience in a retail sales environment, with some leadership or supervisory experience preferred.
• Proven track record of achieving team and individual sales goals.
• Ability to balance multiple priorities in a fast-paced environment.
• Experience setting goals, evaluating performance, and developing a high-performing team.
• Basic interview skills and staffing knowledge.
• High school diploma or GED.
• One or more years of customer service, preferably in retail or sales.
• Willingness to work evenings, weekends, holidays, and during peak periods.
• At least 18 years of age.
• Legally authorized to work in the United States.

Responsibilities

• Support, coach, and mentor sales associates to achieve store goals.
• Teach and model the sales process with Every Guest, Every Time.
• Assist in attracting and retaining top caliber employees.
• Act as a brand advocate for Victra.
• Provide ongoing sales training and support to help the team exceed sales, retention, quality, and service objectives.
• Engage in sales strategy development to showcase products and services throughout the store.
• Ensure employees meet monthly success measurements and complete assigned training on time.
• Help implement sales tools and initiatives.
• Maintain store performance by supporting inventory compliance.
• Create and implement innovative ways to drive traffic to the store and capitalize on the existing customer base.
• Take ownership for store and employee success, including work-related needs.
• Support proper staffing, scheduling, labor controls, marketing, loss prevention, and other store functions.
• Assist with guest escalations and resolve issues in a timely manner.
• Communicate company objectives and priorities to team members.
• Stay up to date with sales promotions and ensure guests receive complete solutions for their needs.
• Participate in special projects and pilots as assigned.
• Attend required manager trainings, roundtables, and group sessions.

Benefits

• Paid Training
• Premium Health, Dental, and Vision Insurance
• Paid Maternity Leave
• 401K Match
• Tuition Reimbursement
• 50% off Verizon Service
• Referral Bonus
• Frequent Contests
• Career Advancement Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Furniture, Home Furnishings, Electronics, and Appliance Retailers
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees