Senior General Liability Claims Analyst (Remote)

Nordstrom • Seattle, WA

8d • Remote

About The Position

We are seeking a seasoned Senior General Liability Claims Analyst to join our in-house Legal department. This role is responsible for independently managing and adjusting a wide range of general liability claims, including customer injury, property damage, and product liability matters. The ideal candidate will bring deep claims handling expertise, a customer-centric approach, and a collaborative mindset to work cross-functionally with internal teams and external stakeholders. A day in the life… The ideal Sr. GL Claims Analyst is motivated, results-oriented and committed to providing outstanding customer service every day in a self-insured and self-administered claims environment. Responsible for all aspects of claim handling including customer service, investigation, evaluation, negotiation, and administration. Provides support for attorney-represented pre-litigation claims. Assists with other claims-related support, investigations, regulatory matters, subpoenas, discovery, and invoicing.

Requirements

• Minimum of 7+ years of experience as a general liability claims analyst/examiner
• Minimum of 5+ years of experience working in customer service
• Knowledge of tort, contract/indemnity and insurance issues, as well as medical and legal terminology
• Prior experience with self-insured, self-administered employer preferred
• Strong computer skills with general understanding of Microsoft Office and Outlook, and other Risk Management or claims or legal document management systems
• Excellent oral and written communication skills
• Understanding of retail and the service environment of Nordstrom
• Ability to take responsibility and exercise good judgment consistent with Nordstrom’s high ethical standards
• Ability to work effectively in a team environment and establish working relationships with colleagues
• Excellent time-management skills, ability to manage a high-volume case load and meet deadlines in a fast-paced environment
• Proven analytical and organizational skills with robust attention to detail
• Strong Professional, trustworthy, and reliable
• Ability to handle confidential information with respect and integrity
• Expert in working in a team environment and independently investigation skills

Nice To Haves

• Prior experience with self-insured, self-administered employer preferred

Responsibilities

• Responsible for all aspects of claim handling including customer service, investigation, evaluation, negotiation, and administration.
• Provides support for attorney-represented pre-litigation claims.
• Assists with other claims-related support, investigations, regulatory matters, subpoenas, discovery, and invoicing.

Benefits

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources
• Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed