Senior General Liability Claims Adjuster

Honeycomb Insurance•Chicago, TX

2d•$110,000 - $135,000•Hybrid

About The Position

At Honeycomb, we're not just building technology , we’re reshaping the future of insurance. In 2025, Honeycomb was ranked by Newsweek as one of “America’s Greatest Startup Workplaces,” and Calcalist named it as a “Top 50 Israel startup.” How did we earn these honors? Honeycomb is a rapidly growing global startup, generously backed by top-tier investors and powered by an exceptional team of thinkers, builders, and problem-solvers. Dual-headquartered in Chicago and Tel Aviv (R&D center), and with 5 offices across the U.S., we are reinventing the commercial real estate insurance industry, an industry long overdue for disruption. Just as importantly, we ensure every employee feels deeply connected to our mission and one another. With over $55 B in insured assets, Honeycomb operates across 18 major states, covering 60% of the U.S. population and increasing its coverage. If you’re looking for a place where innovation is celebrated, culture actually means something, and smart people challenge you to be better every day - Honeycomb might be exactly what you’ve been looking for. What You’ll Do The General Liability Claims Adjuster is responsible for managing all aspects of the claims process—from initial investigation through final resolution—while ensuring each claim is handled promptly, thoroughly, and fairly. This position involves evaluating and resolving claims arising from bodily injury, property damage, premises liability, and products/completed operations. The adjuster will oversee a caseload of moderate to complex matters, maintaining compliance with company best practices, policy provisions, and applicable legal standards. Collaboration with insureds, claimants, attorneys, and other key stakeholders is essential to achieving timely and equitable claim outcomes.

Requirements

Licensure: Independent Adjustor License in home state or a designated home state required, Texas or California Preferred
Education: Bachelor’s degree preferred.
Experience: Minimum of 5 years of experience handling general liability claims (habitational, premises, or commercial liability preferred).
Prior experience handling litigated claims preferred.
Knowledge, Skills, & Abilities: Strong understanding of general liability coverage forms and legal liability principles.
Excellent written and verbal communication skills, including the ability to draft detailed coverage letters and reports.
Strong negotiation, analytical, and decision-making skills.
Proficiency with claim management systems and Microsoft Office Suite.
Ability to manage a diverse workload, prioritize effectively, and meet deadlines in a fast-paced environment.
High degree of professionalism, integrity, and attention to detail.

Responsibilities

Review Claims Documentation: Evaluate photos, estimates, incident reports, contracts, and other materials submitted by insureds, claimants, or field adjusters to assess damages and determine the scope of loss.
Investigate Liability: Conduct thorough investigations by obtaining statements, reviewing police and incident reports, and analyzing evidence to determine liability and coverage applicability.
Manage the Claims Process: Handle claims from initial notice through final resolution, ensuring timely action, accurate documentation, and adherence to company standards and best practices.
Negotiate Settlements: Engage with insureds, claimants, and vendors to negotiate equitable and timely settlements within assigned authority levels.
Handle Litigated Claims: Collaborate with defense counsel to manage litigation, review pleadings and discovery, monitor case progress, and participate in mediations or settlement discussions as needed.
Provide Exceptional Customer Service: Act as the primary point of contact for policyholders and claimants, delivering clear communication, guidance on coverage, and responsive support throughout the claims process.
Maintain Detailed File Documentation: Accurately record all investigations, communications, analyses, and decisions in compliance with company procedures and regulatory standards.
Ensure Regulatory and Procedural Compliance: Follow all company policies, state regulations, and industry standards in every phase of claims handling.
Interpret Coverage: Analyze and apply policy language, endorsements, and exclusions to determine coverage and resolve claims appropriately.