Senior Gaming Operations Associate

DraftKings • Las Vegas, NV

22h

About The Position

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It’s transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We’re not waiting for the future to arrive. We’re shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together. The Crown Is Yours As a Senior Gaming Operations Associate, you’ll play a pivotal role in managing and growing relationships with key suppliers while ensuring a seamless gaming content experience for our players. You’ll serve as the central point of contact for vendors, coordinating new game launches, managing configurations, and overseeing high-priority requests. Working closely with internal partners across Marketing, Compliance, CRM, and Product, you’ll help deliver high-quality gaming experiences and optimize performance across our Casino portfolio. Your work directly supports our ability to bring new entertainment to market with precision and speed.

Requirements

• At least 2 years of experience as an Account Manager, Technical Support Specialist, or in a similar role within an online software company; experience in online gaming or casino operations is a plus.
• Strong organizational, presentation, and multitasking skills, with the ability to manage competing priorities in a fast-paced environment
• Proactive communication skills and the ability to collaborate effectively across cross-functional teams.
• Strong analytical thinking and problem-solving abilities with exceptional attention to detail.
• Technical and business acumen to quickly identify issues, assess impact, and implement effective solutions.
• Basic proficiency with Excel, Google Sheets, JIRA, and Airtable.

Responsibilities

• Centralize and coordinate new game releases from suppliers, sharing clear, actionable launch details with relevant internal teams.
• Configure and manage supplier content within the Casino product, ensuring accuracy, alignment with compliance, and a smooth go-live execution.
• Test new and existing casino games to understand mechanics, bonus structures, themes, and player journeys, building deep familiarity with game content to support quality assurance and internal enablement.
• Track progress and key milestones across multiple concurrent projects, including vendor integrations, game launches, and regulatory submissions.
• Respond promptly to client inquiries and high-severity issues, troubleshooting effectively and driving timely resolutions across cross-functional teams.
• Present new features, product enhancements, and supplier updates internally and externally, while maintaining strong market awareness through competitor and industry analysis.
• Partner with Marketing to develop, execute, and evaluate campaigns that improve game visibility and performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed