Senior Funeral Director

Foundation Partners Group•Milwaukee, WI

12d

About The Position

The Senior Funeral Director’s primary responsibility is to provide professional funeral services to client families and take a leadership role in developing Funeral Directors.

Requirements

High school diploma or equivalent
Completed mortuary school
Valid state-issued funeral director/embalmer (as per state licensing requirement)
Minimum five years of experience as a funeral director
Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint)
Availability to work on-call/first call, in rotation as assigned, i.e., phone, face to face, at the hospital, hospice, residence as needed
Keep all licenses and continuing education requirements current and in good standing
Demonstrated knowledge of all aspects of the funeral service
Strong organizational skills, including time management
Experience in event planning
Experience in developing and mentoring funeral directors
Excellent oral communication skills, including effectively communicating with internal and external customers, community leaders, clergy, and client families
Excellent written communication, including attention to detail and follow-through
Experience in collecting funds at the time of arrangement
Proven accurate data entry skills, i.e., using company POS while interacting with a client’s family member/s
Experienced in decedent care, i.e., embalming (per state requirements)
Ability to perform the essential job functions consistent safely and successfully with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and quantitative productivity standard
Ability to move, push and pull heavy weighted items up to 150lbs safely
Ability to stand for two or more hours without rest

Responsibilities

Models and demonstrates a positive attitude and harassment-free working environment, and completes all required learning and development outlined by the company
Ensures every client family is presented with all service and merchandise options – Every Family, Every Option, Every Time
Contributes to the overall efficiency of the location by maintaining open and effective communication, and maintaining accurate and timely client files
Acts to improve market share through memberships of at least one community organization, i.e., rotary, regular participation in community events, groups, and other community relationships as assigned by your supervisor
Oversees all Team Members participating in services, ensuring that each team member understands their role and professionally represents the location
Communicates to appropriate Team Members areas of success performance and performance needing improvement to meet business expectations
Supports staffing to meet business needs, onboarding and training of new hires as needed
Initial transfer of decedents, embalms, dresses, cosmetizes, caskets, and prepares deceased on an as-needed basis (per appropriate licensing) to the instructions obtained from the family
Meets with client families to listen, educate, and arrange personalized funeral services and ensure their experience with the business is of the highest quality
Utilizes systems and technology, i.e., arrangement conversation technology, to review merchandise options, enter contracts, and complete necessary forms at the time of arrangement conversations
Completes tasks and details resulting from the arrangement conference
Ensures proper paperwork, including permits and certificates, is completed timely and in accordance with relevant laws and regulations
Conducts and attends funeral services regularly and leads all post-service follow-ups as needed
Carries out other projects and duties as assigned, i.e., car washing, building and equipment repair, and pre-need arrangement planning