Senior Functional Consultant - Security and HCM - Workday Success Plans

Workday • Beaverton, OR

226d • $116,900 - $175,400 • Hybrid

About The Position

At Workday, we are seeking people who love to help customers overcome HR technology challenges and who feel rewarded by driving high levels of customer satisfaction. The ideal candidate helps people to understand tough concepts, facilitating collaboration on effective solutions. Our focus is on helping customers to get the most value from their Workday investment through the delivery of a variety of innovative services. Our team members confidently and consistently provide excellent customer service, engage customers to quickly understand business requirements, share their broad experience with industry practices, adapt and succeed independently in challenging situations, and develop and demonstrate system configuration solutions. They support multiple customers concurrently on short duration projects and enjoy the reward of helping customers to be more self-sufficient, stabilize and optimize their Workday applications, and learn about new features. Team members say the variety of services and unexpected challenges keeps the job exciting and fresh. The highly collaborative nature of this team helps them to be productive and to demonstrate their strengths every day.

Requirements

• 5+ years of experience in HCM or ERP software consulting or as a HCM or ERP practitioner on deployments for medium to large enterprises.
• 5+ years of hands-on configuration and functional experience in core HCM and Security.
• 3+ years of Workday Consulting experience or serving as a dedicated Workday Domain Expert (SME).
• Demonstrated ability to quickly grasp complex HR systems and processes.
• Workday certified or a proven ability to obtain relevant certifications.
• Proven experience in effectively influencing, interacting, and collaborating with stakeholders.
• Strong facilitation skills with the ability to lead design discussions.
• Demonstrated ability to manage time effectively and deliver high-quality results.
• Excellent verbal and written communication skills.
• Experience with global Workday implementations.
• Proven ability to manage multiple client engagements concurrently.
• Strong critical thinking and problem-solving skills.
• Experience in conducting effective requirements gathering sessions.
• Strong relationship management skills.
• Demonstrated accountability for achieving defined goals.
• Ability to demonstrate adaptability by effectively navigating ambiguity.
• Bachelor's degree or equivalent practical experience in a related field.
• Willingness and ability to travel up to 10% as required.

Responsibilities

• Confidently and consistently provide excellent customer service.
• Engage customers to quickly understand business requirements.
• Share broad experience with industry practices.
• Adapt and succeed independently in challenging situations.
• Develop and demonstrate system configuration solutions.
• Support multiple customers concurrently on short duration projects.
• Help customers to be more self-sufficient and stabilize their Workday applications.
• Conduct research to ensure understanding of customer questions and related Workday concepts.
• Deliver small scope consulting in response to customer requests.
• Troubleshoot product configuration to resolve or provide optimal product configuration.
• Clearly and effectively communicate responses and value to customers.
• Partner with an Engagement Manager to deliver services including Feature Adoption Workshops and Health Checks.
• Facilitate group customer sharing discussions and create customer presentations on Workday features.

Benefits

• Workday Bonus Plan or role-specific commission/bonus.
• Annual refresh stock grants.
• Flexible work schedule with a combination of in-person and remote work.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Publishing Industries
• Education Level: Bachelor's degree