Senior Fullstack Engineer - Observability Real User Monitoring (RUM) | Canada | Remote

Grafana Labs

13h•Remote

About The Position

Grafana Labs is a remote-first, open-source powerhouse with over 20 million users of its visualization tool, Grafana, globally. The company helps more than 3,000 businesses, including Bloomberg and eBay, manage their observability strategies using the Grafana LGTM Stack (Grafana Mimir, Loki, and Tempo), available via Grafana Cloud or Grafana Enterprise Stack. Grafana Labs is rapidly growing, maintaining its open-source legacy, global collaborative culture, and passion for meaningful work, fostering an innovation-driven environment built on transparency, autonomy, and trust. This is a full-time remote opportunity open to candidates in the US and Canada. The Grafana Observability team focuses on delivering end-to-end observability across applications, infrastructure, databases, browsers, and mobile devices. The Real User Monitoring (RUM) initiative specifically aims to capture, store, and query high-volume user interaction data from browsers and mobile devices to provide insights into real-world user experiences at scale. The team builds systems for ingesting and processing massive amounts of telemetry data (sessions, events, traces, logs) for real-time exploration, requiring expertise in high-performance backend systems, columnar storage, and intuitive frontend experiences. Solutions are integrated with OpenTelemetry and Grafana Cloud, prioritizing performance, cost-efficiency, and developer experience from instrumentation to visualization. The company values open standards, excellent developer experience, and robust engineering for scalable, reliable software.

Requirements

5+ years of fullstack engineering experience with strong backend fundamentals
Backend experience (Go is preferred) and frontend experience, we use TypeScript and React
Experience building or operating distributed systems in production (e.g., Kafka, WarpStream, ClickHouse, Cassandra, Postgres)
Familiarity with cloud-native systems (Docker, Kubernetes, AWS, GCP, Azure)
Experience working with high-throughput, high-cardinality data (logs, metrics, traces, events)
Strong understanding of data modeling, query optimization, and performance tradeoffs
Experience designing and building APIs and distributed services
Experience building data-heavy UIs (dashboards, query tools, debugging interfaces)
Familiarity with observability concepts (traces, logs, metrics) and/or OpenTelemetry
Strong communication skills and ability to work in a remote, distributed team
Pragmatic, self-driven, and comfortable navigating ambiguity
Customer-focused mindset with a passion for developer experience

Nice To Haves

Experience with browser or mobile instrumentation (RUM SDKs, telemetry collection).
Mobile development experience (iOS or Android) or familiarity with mobile performance and telemetry.
Contributions to OpenTelemetry or other observability OSS.
Experience building developer-facing platforms or observability products.
Familiarity with session replay, sampling strategies, or user behavior analytics systems.

Responsibilities

Build and evolve fullstack features for RUM, spanning backend services, APIs, storage systems, and frontend user experiences.
Design and implement systems that ingest, store, and query high-cardinality, high-volume telemetry data using columnar/analytical databases.
Develop performant query layers and APIs that power real-time exploration of user sessions, traces, and events.
Contribute to frontend applications that visualize RUM data, enabling users to debug performance issues and understand user behavior.
Work on data modeling, indexing strategies, and query optimization to ensure low-latency, cost-efficient analytics at scale.
Collaborate closely with SDK engineers (browser and mobile) to ensure high-quality data ingestion and schema evolution.
Own projects end-to-end: from design and implementation to deployment, monitoring, and iteration.
Break down complex, ambiguous problems into incremental deliverables and iterate quickly based on feedback.
Ensure quality through testing, observability of your own systems, documentation, and smooth upgrade paths.
Collaborate cross-functionally with backend, frontend, product, and solutions engineering to deliver cohesive observability workflows.
Support teammates, participate in technical design discussions and help shape the RUM roadmap.

Benefits

100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment.
Transparent Communication – Expect open decision-making and regular company-wide updates.
Innovation-Driven – Autonomy and support to ship great work and try new things.
Open Source Roots – Built on community-driven values that shape how we work.
Empowered Teams – High trust, low ego culture that values outcomes over optics.
Career Growth Pathways – Defined opportunities to grow and develop your career.
Approachable Leadership – Transparent execs who are involved, visible, and human.
Passionate People – Join a team of smart, supportive folks who care deeply about what they do.
In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect.
All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success.