Senior Full Stack Engineer, Service Cloud (AI Apps)

Salesforce•San Francisco, CA

10d

About The Position

About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. About the team The Service Cloud AI team focuses on integrating AI tools and capabilities into our customers products. We are are hiring for an experienced and versatile Full Stack Engineer to join the team. Your Impact As a Software Development Engineer, you will own the full stack and entire life-cycle of our products, from the roadmap to the architecture to implementation and continuous iterative development. You’ll own and implement specific components, and help shape your team's overall technical strategy. This role offers wide scope, autonomy, and ownership. You will own the design of major deliverables end-to-end and work closely with experienced engineers to execute them. You should be willing to take on challenging initiatives and be capable of working both independently and with others as a team. You will design, build, test, and own highly scalable, available, and high performing low latency systems. You will have an opportunity to expand your own skills by learning from very best software engineers and architects in the world. About the role: Research, design, and develop computer and network software or specialized utility programs. Architect, design, implement, test and deliver highly scalable products. Master our development process, culture, and code base, then improve it. Work closely with a team of engineers, product managers, user experience experts and performance engineers to build new features customers will adopt and use while keeping the platform stable and scalable. Update software or enhance existing software capabilities. Operate effectively in the hybrid engineering model where engineers are expected to be able to design and execute the necessary work to ensure quality in their own code as well as other engineers. Mentor others in development technologies, tools, and processes. Present your own designs to internal/external groups and review designs of others. Develop test strategies, design automation frameworks, write unit/functional tests to drive up code coverage and automation metrics. Participate in the team’s on-call rotation to address complex problems in real-time and keep services operational and highly available.

Requirements

6+ years of experience enterprise software development
Experience with Java, Python, SQL JavaScript, HTML and CSS.
Experience with AI tools, building LLMs, Machine learning prompts and AI/ML concepts.
Tools: Git, Perforce, or other source control tools; Eclipse, IntelliJ, VS Code, or other IDE
Experience using telemetry and metrics to drive operational excellence
Experience with managing large, complex systems in the cloud
In depth experience of design patterns, data structures, algorithms, and concurrency
CI/CD automation experience, including the understanding of key open sources technologies like Jenkins, Spinnaker, and Docker
Experience with test frameworks like JUnit, Selenium, WebDriver, or Rest Assured
Experience with Scrum or other Agile Development methods
Ability to debug, optimize code, and automate routine tasks.
A related technical degree required.

Nice To Haves

Experience in designing and managing services to deploy/upgrade stateful applications at scale with robustness and availability in mind
Experience owning and operating multiple instances of mission-critical infrastructure services including, monitoring, alerting, logging, and reporting applications
Experience designing, developing, debugging, and operating resilient distributed systems

Responsibilities

Research, design, and develop computer and network software or specialized utility programs.
Architect, design, implement, test and deliver highly scalable products.
Master our development process, culture, and code base, then improve it.
Work closely with a team of engineers, product managers, user experience experts and performance engineers to build new features customers will adopt and use while keeping the platform stable and scalable.
Update software or enhance existing software capabilities.
Operate effectively in the hybrid engineering model where engineers are expected to be able to design and execute the necessary work to ensure quality in their own code as well as other engineers.
Mentor others in development technologies, tools, and processes.
Present your own designs to internal/external groups and review designs of others.
Develop test strategies, design automation frameworks, write unit/functional tests to drive up code coverage and automation metrics.
Participate in the team’s on-call rotation to address complex problems in real-time and keep services operational and highly available.