Senior Fulfillment Specialist

Marsh McLennan • Los Angeles, CA

28d • $70,000 - $149,100 • Hybrid

About The Position

We are seeking a talented individual to join our Surety team Marsh. This role will be based in one of our larger cities in the US. This is a hybrid role that has a requirement of working at least three days a week in the office. What can you expect? Manage the clients’ daily bonding needs, including, receipt and review of bond requests, facilitate required information exchange between clients and underwriters to secure timely approvals and issuance, and delivery of requested bonds. Maintaining ongoing communication with clients and their underwriters to insure a high level of customer service. Manage challenging issues and surety-related matters for clients and leverage Client Advisory resources when necessary. Manage all administrative service delivery functions including bond issuance, modifications, renewals and cancellations, invoicing, collections, electronic files and database management, and other related activities. What is in it for you? Culture of internal mobility, collaboration and valued partnership with HR from the business. Employee Resource Groups which provide access to leaders, relevant volunteer and mentoring opportunities and interactions with counterparts in industry groups and client organizations. Competitive pay (salary and performance bonus potential) and full benefits package – starting day one (medical, dental, vision, STI/LTI, life insurance, generous 401k match AND contribution). Flexible work opportunities for work/life balance Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

Requirements

• Bachelor's degree or equivalent work experience required
• Strong surety experience in a risk management or brokerage capacity.
• Working knowledge of insurance coverages a plus
• P&C license needed, or ability to obtain

Nice To Haves

• CPCU, ARM or other insurance designations a plus.
• Excellent analytical, project management and problem-solving skills.

Responsibilities

• Manage the clients’ daily bonding needs, including, receipt and review of bond requests, facilitate required information exchange between clients and underwriters to secure timely approvals and issuance, and delivery of requested bonds.
• Maintaining ongoing communication with clients and their underwriters to insure a high level of customer service.
• Manage challenging issues and surety-related matters for clients and leverage Client Advisory resources when necessary.
• Manage all administrative service delivery functions including bond issuance, modifications, renewals and cancellations, invoicing, collections, electronic files and database management, and other related activities.
• Gathers client and surety obligation information to support preparation of submissions to surety underwriters
• Possess skills necessary for on-going business and consultative relationships with surety bonding clients, bonding carriers/companies, client servicing team, and other organizations.
• Provides necessary information to operations to create account information in company databases and updates information as needed.
• Ability to perform job duties at a high degree of accuracy with attention to detail.
• Learn and comply with Marsh Compliance and Transparency Standards.

Benefits

• Culture of internal mobility, collaboration and valued partnership with HR from the business.
• Employee Resource Groups which provide access to leaders, relevant volunteer and mentoring opportunities and interactions with counterparts in industry groups and client organizations.
• Competitive pay (salary and performance bonus potential) and full benefits package – starting day one (medical, dental, vision, STI/LTI, life insurance, generous 401k match AND contribution).
• Flexible work opportunities for work/life balance
• health and welfare benefits
• tuition assistance
• 401K savings and other retirement programs
• employee assistance programs

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees