Senior Fulfillment Operations Manager

Cart.com•Terrell, TX

1d•Onsite

About The Position

Reporting to the Director of Fulfillment Operations, the Senior Outbound Operations Manager is a key leadership role in our growing 3PL operation. Key responsibilities will be to manage a multi-client operation to include DTC & B2B.. This position will oversee Operation Managers and Supervisors as well as be responsible for hourly associates. You will be responsible to develop, support, and maintain the resources and processes necessary to efficiently manage and improve DC operations. The ability to motivate a performance driven team and be customer service driven, is a must. Exciting new opportunity for a true results oriented, creative, motivational senior leader. This position will be responsible for a large component of the operations.

Requirements

6+ years progressive operational and managerial experience in an eCommerce fulfillment or similar logistics distribution environment.
4+ years of successful experience motivating, training, and leading your team into performing at extraordinary levels.
Experience in a direct to consumer, pick and pack environment
Proven leader with the ability to build a team.
Must be able to utilize data to support decisions and drive success in your responsible areas
Ownership of results
High School diploma or GED
A leader with the ability to influence
A high level communicator both orally and written
Able to multi-task and adapt to a changing environment
A Problem Solver
Team oriented with strong interpersonal skills
Ability to work weekend 1st shift schedule
Able to withstand moderate physical activity (standing, walking, bending, stooping over, reaching, etc.).
Able to lift and carry up to 25-30 lbs. on occasion (document boxes, files, binders, and other items)
Able to maintain attention and concentration for extended periods of time
Able to work overtime including extended schedules during peak seasons.

Nice To Haves

B2B fulfillment experience.
Prior 3PL operations experience.
Experience in an automated environment.
Bachelor’s Degree

Responsibilities

Maintain records on working hours and meet financial projections of team
Consistently review operations and recommend and implement improvements as cleared by upper management.
Give directions for shift operational flow, flex resources to consistently achieve requirements in all areas at lowest cost.
Direct the supervisors & leads to maintain proper productive staffing levels per budget and departmental demands, including all interviewing, training and discipline processes and ensure that all departments are correctly staffed and agreed upon daily.
Drive efficiency in operations by continuously improving current processes and practices.
Develop, support and maintain the resources and processes necessary to efficiently manage and improve DC operations.
Maintain an atmosphere that fosters teamwork, effective communications, clear and fair metrics, consistent policy administration and great customer service.
Create and maintain departmental spreadsheets of performance, cost per piece and accuracy.
Promote a safe working environment.
Report all incidents and injuries.
Perform other duties as assigned.