Senior FSS Coordinator

Beacon Communities • Richmond, VA

55d • Onsite

About The Position

Responsible for design and implementation of Family Self-Sufficiency Programs (FSS) which are paid for by a grant from the Department of Housing and Urban Development (HUD). The Senior FSS Coordinator role is multifaceted and requires the coordinator to be a skills evaluator, mentor, networker, motivator, teacher, and coach. The Senior FSS Coordinator provides participants with access to financial education/literacy/empowerment/coaching programs that will help them acquire the knowledge and skills to make informed and effective decisions that ultimately help them reach their goals and achieve self-sufficiency and financial stability.

Requirements

• Education: Bachelor’s degree in sociology, psychology, education, or related field, or equivalent.
• Experience: Two years’ experience as a FSS Coordinator, Resident Service Coordinator, case manager or counselor; or combination of education, training, and experience
• Experience working with youth and families and issues relating to workforce development, youth enrichment, education and asset building.
• Knowledge of the local organizations and programs that can assist FSS participants and help provide for the financial literacy, asset building, job development and coaching needs of the residents.
• Skill in performing motivational interviewing with participants in order to help participants set goals and track follow-up progress.
• Capable of building and maintaining positive relationships with a wide variety of stakeholders, including but not limited to, residents, senior staff, interns, and community partners.
• Excellent communication, organization, problem-solving and writing skills.
• Proficiency with MS Excel, PowerPoint, Word, Outlook and other computer programs.
• Ability to understand and respect values, attitudes, and beliefs that differ across cultures and to respond appropriately to these differences with residents in planning, implementing, and evaluating programs and services.
• Ability to collect, track and understand data in order to assess programs and partnerships and inform strategies.

Nice To Haves

• Knowledge of Yardi, Property Management databases, ResidentConnect is a plus.
• Knowledge of federal, state and local policies affecting housing particularly Section 8 Housing Choice Voucher (HCV) and FSS program is a plus.
• Bilingual in English and dominant language of minority in community i.e., Spanish, Cape Verdean, Haitian Creole, Mandarin Chinese, Russian, etc. is a plus.

Responsibilities

• Program Start-up & Implementation:
• Create and implement an outreach plan and enroll FSS participant families, maintaining at least the minimum number (25 participants) to be served per the NOFO award at Belt Atlantic and Blue Ridge.
• Develop informational brochures and marketing materials.
• Conduct outreach to market the FSS Program and interview interested residents.
• Complete assessments of residents and enroll them in FSS including completing participant contracts and service plans; reassess and revise goals as necessary with residents Provide case management and referrals for FSS participants to external partners.
• Ensure that the services and supports included in the participants' Contracts of Participation are provided on a regular basis and that participants are fulfilling their responsibilities under the Contracts.
• Monitor the progress of participants, promote opportunities for them to increase their income and address and eliminate barriers to advancement and graduation.
• Networking and Community Resource Coordination:
• Coordinate regular meetings with Program Coordinating Committee (PCC) members.
• Collaborate with the PCC to focus on providing residents with access to supportive services either onsite or through referral in areas such as training programs, GED classes, housing counseling, and homebuyer training.
• Partner with organizations that conduct financial education workshops that cover topics such as credit, debt, savings, budgeting, asset building and banking services; and/or organizations that can provide financial coaching.
• Identify gaps in service and problem solve to determine how to meet the needs.
• Set-up and Management of Escrow Accounts:
• Work with Assistant Comptroller to provide needed information to create escrow accounts and ensure that they are properly maintained for eligible families.
• Ensure that FSS families are provided with a statement of their escrow account balance at least once each year, but more often is encouraged.
• Meet quarterly with Assistant Comptroller to review escrow account status for FSS participants and address any forfeited escrow funds in accordance with established policies and procedures.
• Documentation and Reporting:
• Prepare clear, concise reports to be submitted as required.
• Communicate clearly, both in writing and orally.
• Create and maintain case files for all FSS program participants.
• Document resident benchmarks in goal achievement.

Benefits

• Health & Wellness Benefits. We offer plans for quality medical, dental, and vision coverage to all employees regularly scheduled to work a minimum of 24 hours or more per week. HSA/FSA options are also available.
• Work-Life Balance. On top of offering 13 paid holidays per year, we have an attractive paid time off policy that includes vacation days, personal days, sick time, wellness days, summer flex time, volunteer days and early close Fridays.
• Retirement planning. We offer a 401k program with a company match.
• 100% Company-Paid Life Insurance. With affordable options to elect voluntary life, critical illness, hospital care or accidental injury coverage.
• Access to an Employee Assistance Program (EAP),Childcare & Eldercare Support, Career Development and Advancement Opportunities… and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 251-500 employees