Senior Fraud Operations Manager

Frost Bank • San Antonio, TX

270d

About The Position

It's about process, progress, and people. Are you known for your ability to effectively lead and inspire others? Do you have a knack for moving things forward? Do you like collaborating with people to accomplish big projects? If so, the Senior Fraud Operations Manager position could be your calling. At Frost, it's about more than a job. It's about having a flourishing career where you can thrive, both in and out of work. At Frost, we're committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you'll become part of Frost's over 150-year legacy of providing unparalleled banking services.

Requirements

• Bachelor's degree or equivalent experience in bank fraud operations, risk management, or in a related field
• 8+ years of experience conducting fraud investigations and leading investigations teams
• Demonstrated ability to define, document, measure, and improve operational processes
• 5+ years in an operations leadership role
• Experience working in the financial services industry
• Strong interpersonal and leadership skills

Nice To Haves

• CFE or other relevant industry certification
• Experience collaborating with law enforcement on financial crimes cases
• Six Sigma or similar operational excellence certification
• Working knowledge of related domains, such as BSA, Compliance, and risk management

Responsibilities

• Monitor, manage, and report on operational conditions and important insights to key partners throughout the bank
• Maintain accurate and complete oversight of department procedures to ensure an adherence to all established fraud prevention standards and best practices
• Develop training and development programs to improve team skills and awareness of emerging trends
• Cultivate strong relationships with your peers, stakeholders, and partners within the bank and the broader industry
• Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes

Benefits

• Medical, dental, vision, long-term disability, and life insurance
• 401(k) matching
• Generous holiday and paid time off schedule
• Tuition reimbursement
• Extensive health and wellness programs, including our Employee Assistance Program
• Referral bonus program + more!

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree