Senior Fraud Management Associate

Hawaii State Federal Credit Union • Honolulu, HI

103d • $43,316 - $60,642

About The Position

Hawaii State Federal Credit Union is committed to enriching lives by building strong relationships within the community. As an employee, you will be part of a team that values trust, encouragement, and the holistic experience of working together. Hawaii State Federal Credit Union (HSFCU) offers a dynamic and supportive work environment where employees can thrive both personally and professionally.

Requirements

• 2-4 years of related experience in Fraud Investigations or the equivalent.
• Understanding of financial institution operations and procedures as they relate to the payment systems (check, wire, ACH, online banking and mobile banking) workflows.
• Knowledge of industry trends related to fraud detections and preventative techniques.
• Knowledge of fraud compliance and regulations to include Identity Theft Red Flags, Bank Secrecy Act and Elder Financial Abuse.
• Strong analytical and problem-solving skills.
• Good verbal and public relations skills.
• Able to operate calculator, word processor, and related computer applications.
• Well organized and attentive to details.
• Good basic math skills.

Responsibilities

• Assist with coordinating and overseeing the daily fraud investigations workflow and fraud management functions assigned to the Fraud Management Associates.
• Ensure fraud investigations are accurately and timely performed in accordance with established policies and procedures as well as adherence to governmental regulations.
• Ensure adequate coverage and general training of Fraud Management Associates.
• Recommend changes or alternate ways in fraud investigations and processing methods to allow improved operating efficiency and member service.
• Communicate the status and resolution of the fraud incident to the member and or reporting branch or business unit.
• Collaborate with cross-functional business units to monitor transactions, conduct investigations, and implement necessary measures to maintain a strong fraud management program.
• Ensure that the credit union complies with state and federal regulations and laws as it relates to fraud to include Bank Secrecy Act, Identity Theft, and Elder Financial Abuse.
• Prepare and file reports with law enforcement and government agencies as directed by law.

Benefits

• Competitive Compensation: HSFCU offers competitive pay, merit increases, and incentives.
• Health Coverage: Comprehensive medical and dental coverage, with 100% paid single coverage for full-time employees.
• Paid Time Off: Enjoy 13 paid annual holidays and up to 29 PTO days.
• Retirement Savings: Contribute to a 401(k) plan with up to 10% employer contributions.
• Transportation Subsidy: On-site parking at a small cost, up to $100 parking subsidy, or 100% bus pass reimbursement.
• Health & Wellness: Access to wellness fairs, flu shot clinics, and on-site fitness centers.
• Additional Benefits: Flexible spending plans, credit union discounts, life, accident, and disability insurance.
• Growth Opportunities: HSFCU invests in employee development through in-person and online training programs, workshops, career development assistance, and tuition assistance.

What This Job Offers