Senior Fraud Analyst

ADP•San Dimas, CA

3h•Hybrid

About The Position

The Senior Fraud Analyst serves as a technical expert and investigative resource for the Wisely Card product. This role is responsible for in-depth analysis of complex fraud cases, advanced data analysis and reporting, and providing consultative support to internal teams and external partners. The ideal candidate will leverage strong Excel skills and investigative expertise to resolve issues, improve processes, and support operational excellence.

Requirements

5+ years of experience in fraud investigation, risk management, or compliance
Strong Excel skills and technical proficiency in data analysis and reporting
Demonstrated expertise in investigative techniques and problem-solving
Experience supporting internal and external stakeholders in a complex business environment
Experience with fraud monitoring, fraud detection and interpretation.
Experience with fraud rules development, and optimization, including Feedzai or similar tools.
Excellent written and verbal communication skills, including the ability to communicate with Senior Leadership and cross-functional partners
Ability to work independently and manage multiple priorities
Proven ability to lead projects and drive operational changes
Visionary mindset with the ability to anticipate issues, and implement system changes
Experience noted above, OR
Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you developed and are excited to provide an environment where you can continue to make a meaningful impact

Nice To Haves

Advanced degree
Professional Certifications: Certified Fraud Examiner (CFE), Certified Anti-Money Laundering Specialist (CAMS).
Experience with the following tools: Feedzai or similar, Threat Metrix, Visa, LexisNexis
Background in payroll, implementation, and/or contact center operations is a plus.
Excellent communication skills
Fast learner
Ability to influence
Analytical

Responsibilities

Ensure ADP’s compliance with regulatory (e.g., regulation E) and third-party requirements.
Knowledge of privacy and security protocols, identifying fraudulent activity and compliance with applicable laws and regulations.
Escalate operational gaps or compliance concerns to management.
Participate in compliance related training and communication programs, as needed.
Conduct in-depth investigations of complex fraud cases, using advanced analytical and investigative techniques
Utilize strong Excel skills for data analysis, reporting, and metrics to identify trends and support business decisions
Assist with developing, implementing, and optimizing fraud rules (including Feedzai) in collaboration with vendors and internal stakeholders
Provide second-tier support and subject matter expertise to internal teams and external partners
Develop and maintain reports, dashboards, and presentations to communicate findings and recommendations
Collaborate with vendors and internal stakeholders to optimize fraud prevention strategies and resolve issues
Identify process gaps and propose solutions to enhance fraud detection and mitigation
Support compliance initiatives, audits, and regulatory reporting as required
Communicate effectively with senior leaders to provide updates and recommendations
Mentor colleagues and share best practices in fraud investigation and analytics
Act as a resource for project-oriented assignments and cross-functional initiatives