Senior Franchise Claims Advocate

Hub International • Chicago, IL

127d • $70,000 - $115,000 • Hybrid

About The Position

In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the world's largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected — through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep and one-of-a kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community. Working within the Claims Department in a client-facing role, the successful candidate will apply their experience in providing interpretation of policy language, coverage analysis, advocacy, coverage and dispute resolution, act as liaison between clients, adjusters, lawyers and insurance companies, claims management and other related client services. A successful candidate will have experience handling professional and executive liability claims. The Claims Department's mandate is to deliver claims consulting services to clients, and advocate for our clients in resolving any issues relating to their loss, i.e., coverage disputes, policy interpretation, settlement disputes, etc.

Requirements

• Must have a minimum of 7 years total of broker commercial insurance claims handling experience
• Client interfacing experience required
• P&C License required or to be obtained within 90 days of hire
• Knowledge and/or experience with workers compensation, property and casualty (preferably experience is non-management lines)
• Aware of relevant insurance legislation and major insurance-related court decisions
• Preferred prior experience in claims consultation with larger risk accounts
• Strong communication skills - both verbal & written, as well as effective time management and organizational practices
• Results-oriented with strong client service emphasis and focus
• Excellent interpersonal and strong negotiating skills
• Possesses excellent knowledge of coverage and analytical skills in policy interpretation

Nice To Haves

• Preferred hospitality claims handling experience

Responsibilities

• Claims advocate and facilitator on behalf of client
• Review and recommend solutions to coverage, quantum and claim handling management issues
• Negotiate with insurers, adjusters and lawyers to expedite and obtain fair settlement of claims
• Participate in sales presentations to prospective clients
• Assist the client in preparing special claims servicing instructions focusing on the client's specific needs and taking into consideration the structure of their insurance programs
• Review and comment on policy wordings for account teams
• Review of claims with clients/insurers/loss adjusters regularly
• Communicate with insureds, carriers, adjusters, attorneys/counsel during life of a claim
• Review and evaluate insurance policies to determine where coverage potentially exists
• Evaluate and review legal documents, including, but not limited to, complaints, leases and contracts for the purpose of determining proper handling of claim as well as liability and/or insurable interest
• Advocate 1st party property claims from initial report of claim to settlement on behalf of Hub clients
• Organize and participate in claim reviews meetings and new business presentations
• Maintain diary of files for follow-up and document all follow-ups within claim file
• Interact with account service teams
• Create and issue correspondence, including written advocacy on behalf of Hub clients
• Track claim success stories
• Contribute towards quarterly newsletters and articles based on claim scenarios
• Demonstrate effective team management skills

Benefits

• Health/dental/vision/life/disability insurance
• FSA
• HSA
• 401(k) accounts
• Paid-time-off benefits such as vacation, sick, and personal days
• Eligible bonuses, equity and commissions for some positions

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED