Senior Forward Deployed Engineer

S&P Global-posted 4 months ago

Full-time • Senior

Cambridge, MA

5,001-10,000 employees

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Kensho is S&P Global’s hub for AI innovation and transformation. With expertise in Machine Learning and data discovery, we develop and deploy novel solutions for S&P Global and its customers worldwide. Our solutions help businesses harness the power of data and Artificial Intelligence to innovate and drive progress. Kensho's solutions and research focus on speech recognition, entity linking, document extraction, automated database linking, text classification, natural language processing, and more. As a Sr. Forward Deployed Engineer at Kensho Labs, you’ll help S&P Global’s strategic clients transform their businesses through solutions such as data retrieval agents, automated report generation, and novel applications of techniques like deep research that make use of Kensho’s AI capabilities.

Deliver exceptional pre-sales and post-sales experiences by providing technical expertise, outlining the value proposition, and answering product, API, and LLM-related questions.
Demonstrate how Kensho AI capabilities meet business needs through demos, use case scoping, architecture recommendations, system design, and in-depth technical advisory and delivery.
Create and maintain documentation, guides, implementation frameworks, and FAQs based on client engagements, and technical documentation for developmental work.
Build strong customer relationships throughout evaluation, validation, sales, and delivery processes.
Champion customer voice internally by gathering feedback, identifying trends, and working with product/engineering teams on roadmap planning.

7+ years of experience in a customer-facing technical delivery role (e.g., forward deployed engineers, solution architects, ex-consultants).
Industry experience in programming languages like Python or Java.
Strong analytical and problem solving skills to simplify complex and dynamic work effectively to ensure a high level of customer satisfaction.
Ability to own problems end-to-end and willingness to pick up whatever knowledge you're missing to get the job done.
Experience prototyping Generative AI/ML solutions and knowledge of SDLC, APIs, network/cloud architecture.
Experience in providing hands-on training and technical support to customers, helping them to understand how to use our products effectively and address their questions and concerns.
Effective presenter and communicator who can translate business and technical topics to all audiences, including senior leaders.
Humble attitude, collaborative spirit, and commitment to excellence.
Willingness to travel (~ 50%) to meet customers.

Medical, Dental, and Vision insurance 100% company paid premiums
Unlimited Paid Time Off
26 weeks of 100% paid Parental Leave (paternity and maternity)
401(k) plan with 6% employer matching
Generous company matching on donations to non-profit charities
Up to $20,000 tuition assistance toward degree programs, plus up to $4,000/year for ongoing professional education such as industry conferences
Plentiful snacks, drinks, and regularly catered lunches
Dog-friendly office (CAM office)
Bike sharing program memberships
Compassion leave and elder care leave
Mentoring and additional learning opportunities
Opportunity to expand professional network and participate in conferences and events

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