Senior Food & Beverage Operations Manager

Compass Group•Kansas City, MO

About The Position

The Senior Food & Beverage Operations Manager supports the Director of Operations and is responsible for overseeing day-to-day and event-based Food & Beverage operations at Starlight Theatre. This position has oversight for Concessions, Group Sales events, and Warehouse operations, and manages scheduling, proper staffing, training and development, performance management, and guest experience.

Responsibilities

Holds team accountable to steps of service to deliver world class guest service
Ensures show quality standards are maintained at all times
Builds and maintains strong relationships with clients, guests, subcontractors, not-for-profits and Levy team members
Regularly obtains feedback from clients and guests to improve operations
Supports and communicates Company initiatives
Respond and assist in any departmental guest service issues
Executes all menus, promotions and programs as outlined by the Director of Operations in accordance with Levy standards
Acts as a liaison with the team, including partner’s operational team, Levy team and other areas as needed, to ensure efficient operational performance
Ensures that daily walkthroughs are being conducted in both FOH and BOH for every event
Thoroughly and accurately uses applicable Levy systems (Purchasing Systems, Point-of-sale, WFM and more)
Ensures that all security, safety and sanitation standards are achieved
Achieves daily sales and assigned cost goals, as well as assigned budget goals.
Strict adherence to and demonstration of all safety and sanitation policies and practices.
Follows and enforces responsible alcohol service policies
Executes required daily reporting in a timely manner
Ensures required department reports are completed and information is compiled at month-end closing
Ensures team members adhere to Levy guidelines as stated in the team member training manual and employee handbook
Forecasts and adequately schedules team members to meet operational needs and desired targets
Uses all performance management tools to provide guidance and feedback to team members
Promotes a cooperative work climate, maximizing productivity and morale
Conducts regularly scheduled meetings to ensure lines of communication are open between management and team members
Interviews, hires, trains and develops team members according to Levy guidelines
Mentors supervisor and team members to develop talent pipeline and foster engagement.
May work extended periods of times, including multiple days and long hours per day during peak season.
Be Nice.