Senior Food & Beverage Manager - InterContinental Houston
About The Position
What’s on the menu for your next career move? As our new Senior Food and Beverage Manager, you’ll lead and direct food and beverage operations (bar, restaurants, and room service), ensuring quality service and standards are maintained to deliver a memorable guest experience. Always follow government regulations concerning health, safety, or other requirements. This is a senior food and beverage job in a large, luxury or resort hotel. Supervises a large number of employees in multiple major food and beverage outlets. Oversees multiple managers and supervisors. Every day is different, but you’ll mostly be: Financial • Monitor budget and control expenses with a focus on food, beverage, and labor costs • Working with the catering office, identify additional sales opportunities to enhance revenue • Drive promotions that deliver great dining experiences for guests at a good value • Make sure credit and financial transactions are handled securely People • Direct everyday activity, plan and assign work, ensuring you always have the right staffing numbers • Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues. • Train colleagues to make sure they deliver with compliance and to the standards we expect. • Drive a great working environment for teams to thrive – linking up departments to create a sense of one team • Promote teamwork and quality service through daily communication and coordination with other departments. • Recommend or initiate any People & Culture-related actions where needed. Guest Experience • Make sure all food and beverage equipment is in operational condition and regularly cleaned • Make sure all food and beverage facility spaces are clean and properly stocked to the anticipated business volume. Notify engineering immediately of any maintenance and repair needs • Establish and achieve quality and guest satisfaction goals. Help guests with their requests and complaints – making sure you maintain a high level of guest satisfaction • Analyse guest insights to identify and meet customer expectations and build on guest loyalty • Regularly communicate with guests to ensure expectations are met.
Requirements
- Bachelor’s degree / higher education qualification / equivalent in Hotel Management, culinary arts, or related field
- 5+ years’ related experience, including F&B management experience. Experience in a full-service hotel is highly desirable.
- Must speak the local language
- Must obtain certifications or permits as required by local governmental agencies.
Responsibilities
- Monitor budget and control expenses with a focus on food, beverage, and labor costs
- Working with the catering office, identify additional sales opportunities to enhance revenue
- Drive promotions that deliver great dining experiences for guests at a good value
- Make sure credit and financial transactions are handled securely
- Direct everyday activity, plan and assign work, ensuring you always have the right staffing numbers
- Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues.
- Train colleagues to make sure they deliver with compliance and to the standards we expect.
- Drive a great working environment for teams to thrive – linking up departments to create a sense of one team
- Promote teamwork and quality service through daily communication and coordination with other departments.
- Recommend or initiate any People & Culture-related actions where needed.
- Make sure all food and beverage equipment is in operational condition and regularly cleaned
- Make sure all food and beverage facility spaces are clean and properly stocked to the anticipated business volume. Notify engineering immediately of any maintenance and repair needs
- Establish and achieve quality and guest satisfaction goals. Help guests with their requests and complaints – making sure you maintain a high level of guest satisfaction
- Analyse guest insights to identify and meet customer expectations and build on guest loyalty
- Regularly communicate with guests to ensure expectations are met.
Benefits
- From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including an impressive room discount and some of the best training in the business.
- We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible full-time employees.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
