Senior Food and Beverage Manager - Curveball Kitchen and Bullseye

Pyramid Global Hospitality

About The Position

Shape your years of leadership skills and career experience by being a part of our supportive and collaborative work environment that encourages growth and fosters success. OKANA Resort & Indoor Waterpark features a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event space spanning 27,000 square feet. Located along the picturesque Oklahoma River in the vibrant Horizons District of Oklahoma City, OKANA Resort & Indoor Waterpark offers exceptional career opportunities. Join us as the Senior Food and Beverage - Curveball Kitchen and Bullseye Boardwalk Restaurants to join our restaurant team. Our employees are Experience Curators who are professional memory-makers, creating personalized guest experience from start to finish. Experience Curators craft meaningful, over-the-top experiences that wow our guests time after time. The Senior Food and Beverage Restaurant Manager – Curveball Kitchen and Bullseye is a leadership position in the Boardwalk Restaurants Section of OKANA - overseeing operations to ensure that the service and food meet customer expectations. This is a client facing position that works closely with the culinary team and directs the service staff to deliver an exciting and memorable guest experience. This role will be very involved with staff selection and training initiatives that support the resort’s service culture.

Requirements

Bachelor's degree in hospitality management or related field preferred.
4+ years of experience in restaurant management, including independent restaurants.
Previous experience in high volume multi-restaurant and bar environment.
Excellent customer service skills.
Successful track record in training and leadership.
Read, write, and speak English fluently; communicates clearly and concisely with guests and staff.
Good financial acumen to understand and help impact results from a sales and cost control perspective.
Sound time management skills.
Maintain all relevant Food & Beverage certifications.

Responsibilities

Assist in achieving budgeted revenue and labor expenses.
Demonstrate positive leadership characteristics, which inspire employees to meet and exceed standards.
Direct and maintain food handling in compliance with sanitation laws.
Ensure compliance with all Pyramid Global Hospitality policies and procedures.
Investigate and resolve food quality and service complaints.
Maintain work areas clean and organized.
Maintain employee appearance standards in food and beverage department.
Maintain procedures for securing of moneys.
Maintain procedures for security of all hotel equipment.
Manage in compliance with local, state, and federal laws and regulations.
Help maximize food and beverage department profitability.
Help monitor budget to ensure efficient operation and to ensure expenditures stay within budget limitations.
Promote employee empowerment.
Maintain high levels of employee satisfaction.
Report unsafe conditions immediately.
Select, train, supervise, develop, discipline and counsel employees in accordance with Pyramid Global Hospitality policies and procedures.
Complete other duties as assigned by supervisor to include cross training.
Implement and maintain local and corporate sales and marketing plans.
Perform in the capacity of any position supervised.
Respond to all food and beverage-related guest correspondence.
Review all daily food specials for presentation, quality and pricing.
Conduct or assist in scheduling liquor liability training.
Assist managers in lowering attrition.
Conduct/attend departmental meetings.
Conduct performance appraisals.
Help develop short and long-term financial operating plans.
Implement and maintain incentive programs.
Help maintain inventory control.
Maintain MSDS procedures according to OSHA.
Maintain procedures for credit control and handling financial transactions.
Menu development – restaurants/lounge concepts.
Participate in the development of the annual budget.