Senior Food and Beverage Manager

Auberge Resorts • Austin, TX

87d

About The Position

Oversee and influence the service and culture of our dining operations, room service and pool experience. As a passionate, creative and energetic leader, ensure an excellent guest experience by directing, implementing and maintaining service standards and motivating and guiding members of the team. Lead and analyze guest satisfaction, quality of service, sales, costs, quality and presentation of food and beverage products, service standards, condition, and cleanliness of facilities and equipment. Lead a group of team members, including FB managers in the department to achieve guest satisfaction, team member engagement and service delivery goals. Maintain the highest levels of guest service and develop a rapport with both the hotel guests, members and meeting and greeting guests at the Restaurant, and handling guest complaints effectively and pleasantly. Co-Lead the food and beverage experiences component, taking a lead role in the planning, creative process and execution. Conduct regular walkthroughs for maintenance in restaurants to continuously maintain or improve the physical properties. Lead the training and education session for all team members. Maintaining controls of all inventories, stocking requirements for the department and work harmoniously with the culinary leadership team to ensure flawless operations. Responsible for hiring, scheduling and maintaining appropriate staffing levels in regards to business demands and budgeted labor costs. Controls daily labor expenses to ensure profitability targets are met. Order and inventory of beer, wine, liquor, and restaurant supplies for the front of the house. Actively monitor and maintain the food & beverage cost in line with budgeted and forecasted projections. Maintains knowledge of trends, systems, practices, and equipment in food and beverage through trade literature, hotel shows, site visits, and monitoring local competitors to compare their operation with the hotel's Food and Beverage operation. Develop Food and Beverage goals, strategies, procedures, and policies including offering guests great value in their food and beverage experience. Work as an active member of the management team. Creating professional relationships and active involvement with all hotel operations.

Requirements

• Three or more years experience in a similar capacity at a top restaurant group or luxury hotel.
• Experience in maintaining state and federal health and safety regulations.
• Experience in completing administrative tasks, including reporting, budgeting, project management.
• Ability to work a flexible schedule, including weekends and holidays.

Responsibilities

• Oversee and influence the service and culture of dining operations, room service, and pool experience.
• Ensure an excellent guest experience by directing, implementing, and maintaining service standards.
• Motivate and guide team members.
• Lead and analyze guest satisfaction, quality of service, sales, costs, and presentation of food and beverage products.
• Maintain the highest levels of guest service and develop rapport with hotel guests.
• Handle guest complaints effectively and pleasantly.
• Co-Lead the food and beverage experiences component.
• Conduct regular walkthroughs for maintenance in restaurants.
• Lead training and education sessions for all team members.
• Maintain controls of all inventories and stocking requirements.
• Work harmoniously with the culinary leadership team.
• Responsible for hiring, scheduling, and maintaining appropriate staffing levels.
• Control daily labor expenses to ensure profitability targets are met.
• Order and inventory beer, wine, liquor, and restaurant supplies.
• Monitor and maintain food & beverage costs in line with budgeted projections.
• Develop Food and Beverage goals, strategies, procedures, and policies.
• Work as an active member of the management team.

Benefits

• Competitive compensation and benefits.
• Historical and fun working environment.
• Individuality is celebrated and dreaming big is encouraged.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Accommodation