Senior FMEA Program Manager, Global Reliability Intelligence Programs (GRIP)

Amazon • Nashville, TN

2d

About The Position

Do you want to shape the future of reliability across one of the world's largest
fulfillment networks? As a Senior FMEA Program Manager on the Global Reliability
Intelligence Programs (GRIP) team, you will lead the development and global
scaling of Amazon's Failure Mode and Effects Analysis (FMEA) program — driving
proactive risk mitigation, equipment reliability, and operational excellence
across hundreds of fulfillment sites worldwide.
- Own the strategic vision and execution of a global reliability framework that
directly impacts customer experience
- Partner with engineering, site leadership, and regional teams across multiple
continents
- Build scalable processes and technical capability that support continuous
improvement at Amazon's scale

A day in the life
In this role, you will spend your time working at the intersection of data,
engineering, and operations. A typical day may include reviewing FMEA outputs
submitted by regional Reliability Maintenance Engineering (RME) teams,
facilitating alignment meetings with site leadership and equipment vendors, and
analyzing reliability data to identify emerging failure trends across the
network.

You will collaborate closely with internal stakeholders including regional RME
managers, equipment engineers, and operations leaders to prioritize high-impact
equipment for analysis and ensure risk mitigation strategies are implemented on
schedule. You will also engage with external vendors and equipment manufacturers
to conduct FMEAs during design and procurement phases — often coordinating
across time zones.

When traveling to fulfillment sites, you will lead hands-on FMEA workshops,
deliver training to local reliability teams, and provide technical guidance to
practitioners building their FMEA capabilities. Back at your home base, you will
synthesize findings into program-level insights, develop governance
documentation, and communicate progress to senior leadership.

About the team
The Global Reliability Intelligence Programs (GRIP) team sits within the Global
Reporting and Standards organization and is focused on building the systems,
frameworks, and analytical capabilities that enable Amazon's fulfillment network
to operate with greater reliability and resilience. Our team works at a global
scale, partnering with regional engineering and operations teams to translate
data into action and drive measurable improvements in equipment uptime and
maintenance effectiveness.

We are a team that values intellectual curiosity, cross-functional
collaboration, and a commitment to building scalable solutions. We believe that
proactive reliability management — not reactive repair — is the foundation of a
world-class fulfillment operation. If you are energized by solving complex,
high-impact problems and want your work to be felt across a global network, this
is the team for you.

Requirements

• Bachelor's degree in engineering, mechanical, operations, supply chain, business administration, or equivalent STEM field
• Experience in Lean Management, Six Sigma and other operations engineer tools
• Experience with Microsoft Office products and applications
• 5+ years of Reliability Program Manager experience
• 3+ years of program or project management experience
• Experience owning and driving large-scale cross-functional programs

Nice To Haves

• Experience in Logistics, Distribution or Fulfillment processes
• Experience and strong technical background in relevant fields of automated or non-automated material handling equipment
• Work flexible schedule including weekends, nights, and holidays
• Six Sigma Green Belt, or Six Sigma Black Belt Certification

Responsibilities

• Lead and scale the Global FMEA Program across Amazon's fulfillment network, establishing standardized methodologies, tools, and best practices to proactively identify and mitigate equipment failure modes.
• Develop program infrastructure and governance including FMEA training curricula, certification programs, audit processes, and performance metrics to measure program effectiveness and drive continuous improvement.
• Collaborate cross-functionally with engineering teams, site leadership, vendors, and equipment manufacturers to conduct comprehensive FMEAs during equipment design, procurement, and installation phases.
• Establish data-driven decision-making processes by integrating FMEA insights with reliability analytics and maintenance records to identify root causes and preventive actions for major equipment failure events.
• Build and mentor a network of FMEA practitioners and reliability subject matter experts across global sites, developing technical capability to sustain program growth and improve asset performance.
• Travel up to 50% domestically and internationally to support implementations, training, and workshops

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level