Senior Floor Lead

Palmetto State Armory L•Summerville, SC

just now

About The Position

Responsible for setting the example of an ideal Customer Service Representative, assisting store management with operations, interacting with customers to solve issues and promote conflict resolution. Assist in the sales process and ensure the customer has the best possible experience. This role is a developmental opportunity in preparation for a management position.

Requirements

High school diploma or GED required.
At least 9 months experience in retail, or other service industry.
Thorough knowledge of 4473 forms and FBI NICS system required.
Proficient skills with computers, Excel and Outlook required.
Able to manage people and processes; look for continuous improvement and implementation.
Able to maintain professionalism at all times.
Able to train others in their positions and demonstrate strong leadership.
Ability to lead, motivate, mentor, communicate and generally interact with people in a positive way.
Strong interpersonal skills, including effective communication both orally and written.
Positive attitude, goal driven, and focused on the overall strategic picture of the organization.
Required to maintain confidentiality.
Must be at least 18 years of age.

Nice To Haves

Knowledge of how to use NetSuite preferred.

Responsibilities

Provide leadership to develop employee career growth within the organization.
Maintain a focus on customer service to ensure sales goals are met.
Take charge in creating the best possible customer experience.
Ability to maintain overall function of the store by ensuring higher standards of compliance than is required by law.
Assist with store leadership needs as delegated by store leadership, to include but not limited to tasks such as opening and closing the store, ATF compliance procedures and tasks, and inventory maintenance.
Delegate tasks as needed.
Teach and reinforce behaviors that result in associates and department leads delivering exceptional sales and service.
Increase sales by coaching, training, motivating, and inspiring the team to ensure customers receive the best customer service possible.
Ability to communicate effectively, coach and train staff for growth and developing company strength.
Provide professional influence and mentoring to department leads to encourage and foster career growth.
Provide guidance and participate in maintaining of store appearance.
Facilitate change and new program implementation by effectively communicating new direction from corporate level by explanation, clarification, and implementation of new programs to gain efficiencies, increase sales and grow profits.
Partner with retail management to establish and execute Retail strategies throughout all retail locations. Assess resources to include human capital and monitor progress and communicate adjustments as needed to management. Maintain Human Resource partnerships by setting expectations for staff development; effectively manage performance and assist with effective succession plans for CSRs and department leads by providing coaching, direction, and leadership.
Assist with maintaining profitability by assisting with donations, small advertising expenditures, markdowns, communicating staffing needs, and productivity.
Assist with operating registers, safe counting, closing/opening store duties, redundancies, and resolving customer service matters as needed.
All other duties as assigned.