Senior Flight Representative Coordinator (Long Island)
About The Position
A DAY IN THE LIFE Lead, train and develop the Flight Representative team by setting clear expectations, recognizing strong performance and addressing issues proactively. Build and sustain strong, trust-based relationships with ACS Private Jets teams. Design and deliver structured training, onboarding programs and operational standards Develop and maintain training checklists, onboarding guides, and clear “what to do and what not to do” standards to support representative professionalism and performance. Provide hands-on operational support before, during and after flights. Continuously refine training processes to improve service quality, reduce errors, and strengthen the overall capability of the Flight Representative team. Lead strategic projects to support the growth of the Flight Representative department across the U.S. and Canada, Act as the primary escalation point during live operations and develop FBO relationships nationwide. Oversee the maintenance of accurate monthly records and reporting on Flight Representative coverage across the U.S. and Canada Strengthen collaboration with Jet Card Managers to ensure consistent execution, reliable communication, and a high-quality experience for Jet Card clients. Follow company procedures methodically to safeguard both ACS and its clients.
Requirements
- Strong attention to detail, organization skills and time management.
- Strong interpersonal skills, relationship building and emotional intellgience
- Adaptable, quick learner and team player.
- Excellent verbal and written communication skills
- Previous leadership experience
- Heavy calendar management
- Can commit to being on-call
Responsibilities
- Lead, train and develop the Flight Representative team by setting clear expectations, recognizing strong performance and addressing issues proactively.
- Build and sustain strong, trust-based relationships with ACS Private Jets teams.
- Design and deliver structured training, onboarding programs and operational standards
- Develop and maintain training checklists, onboarding guides, and clear “what to do and what not to do” standards to support representative professionalism and performance.
- Provide hands-on operational support before, during and after flights.
- Continuously refine training processes to improve service quality, reduce errors, and strengthen the overall capability of the Flight Representative team.
- Lead strategic projects to support the growth of the Flight Representative department across the U.S. and Canada,
- Act as the primary escalation point during live operations and develop FBO relationships nationwide.
- Oversee the maintenance of accurate monthly records and reporting on Flight Representative coverage across the U.S. and Canada
- Strengthen collaboration with Jet Card Managers to ensure consistent execution, reliable communication, and a high-quality experience for Jet Card clients.
- Follow company procedures methodically to safeguard both ACS and its clients.
Benefits
- $65K-75K USD salary
- Clear path for career advancement
- Job stability and leadership support for development
- Affordable health, dental, and vision insurance plans
- 401K retirement savings plan with generous employer match!
- Life insurance
- Paid maternity/paternity leave
- 20 days to start vacation time, and more earned each year
- Paid sick time
- 12 paid public holidays
- Additional paid leave for your birthday, wedding, moving house, holiday shopping, and more
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
Number of Employees
1-10 employees
