Senior Fleet Management Project Leader

Caterpillar Inc.•Peoria, IL

13d•Onsite

About The Position

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. As a Senior Fleet Management Project Leader, you will be accountable for defining and managing a portfolio of projects to equip fleet managers with the tools they need to deliver an exceptional customer experience. This role is all about leadership, communication, and cross-functional collaboration. You will engage the Job Site Solutions (JSS) Operations team and Cat Digital to deliver world‑class tools and processes that make fleet management a differentiator for our customers. Why This Role Is Exciting You’ll be stepping into a space where innovation isn’t just welcomed—it’s required. We are building and refining fleet management processes from the ground up through Cat Foresight, shaping how fleet management evolves at a global scale. If you’re energized by ambiguity, passionate about creating structure from complexity, and motivated by helping others excel in a dynamic environment, this role will feel like home.

Requirements

Technical Excellence: Candidates should bring a foundational understanding of Fleet Management and existing tools, familiarity with Cat Digital, and exposure to equipment applications across mining, quarry and aggregates, and waste environments. Understanding of the core responsibilities and day‑to-day activities of a JSS Fleet Manager is also essential for success in this position.
Customer Focus: Direct customer and/or Cat® dealer-facing experience.
Service Excellence: Knowledge of fleet management concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Field Support: Knowledge of and experience with providing post-sales support; ability to support maintenance of hardware products.

Nice To Haves

Bachelor's degree or equivalent industry experience.
Background in cross-functional, project-based teamwork (product development, 6-Sigma, 4Dx, CPI, etc.)
Experience with Cat Foresight, Salesforce and Microsoft applications (PowerPoint, Excel, Power-Bi).
Practical application of formal change management processes.

Responsibilities

Develop requirements for fleet management tools and processes: Accountable to understand and gather fleet manager input Assemble detailed development requirements for Cat Digital product and engineering teams Coordinate interactions between JSS Operations and Cat Digital during the requirements development phase
Represent JSS Operations during tool and process development: Engage fleet managers throughout the development process Serve as the voice of fleet management facing Cat Digital product and engineering teams Ensure product development meets time, quality, and cost objectives
Lead the transition to a Cat Foresight centric fleet management environment: Coordinate fleet manager testing of prototype and pilot tools Gather fleet manager feedback and translate into enhancements and improvements Develop and execute training and change management for production deployment of new tools and processes