Senior Fixed Operations Manager- Sacramento
About The Position
Shape the Future of Mobility at Nissan: Launch Your Career, Drive Innovation We are currently looking for a Senior Fixed Operations Manager to join our team in the West Region. Job Summary Supports assigned dealerships to deliver top tier Customer Experience, Retention, Dealer Profitability and Purchase Loyalty through efficient operations, sales effectiveness and OEM representation efforts. Supports AGM with local logistical support for market representation decisions and related dealership implications. Works with district-facing Dealer Operations Manager to synergize operations. Partners with other districts to maximize regional and national Accessories, Parts, & Service (APS) opportunities. Districts may consist of 10 to 17 Dealerships depending on complexity and geographic factors. Job Functions The following job function statements describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. The statements reflect expectations of the fully trained, proficient incumbent who meets all performance criteria.
Requirements
- Education: Bachelor's Degree in Business or related field required.
- Experience: A minimum of 6 years of progressive Marketing and Sales experience for the senior level, including a minimum of 3 years of analytical experience in various specialties of the automotive industry
- Working knowledge of word processor, spreadsheet, other PC applications, or mainframe applications to produce non-standard, creative products. Additional knowledge of sales related systems.
- Ability to prioritize own schedules and organize workload effectively with minimal daily supervision.
- Ability to function effectively and remain productive in a virtual office environment
- Ability to focus on the best interests of the dealership and Nissan. Can remain objective in the course of building relationships.
- Dedication to meeting the expectations and requirements of internal and external customers.
- Attentive to others opinions and perspectives.
- Ability to influence the actions of others by building credibility through dealership knowledge, effective recommendations, clear communications, honesty, and demonstrated follow-up on promises.
- Result driven even in the face of resistance or setbacks.
- Ability to present ideas and analysis in an effective manner.
- Ability to understand the complexities of situations and solicit assistance from others as needed.
Responsibilities
- Conducts routine dealership visits with Sales & Aftersales staff, dealership management and Dealer Principal to assess all aspects of Aftersales operations. Provides consultative coaching and action plans geared towards improving Accessories, Parts, & Service (APS) opportunities.
- Identifies areas of improvement and partners with assigned dealerships to make improvements and take corrective actions to drive Customer Experience and Retention, Dealer Profitability, and Loyalty.
- Assists AGM with Market Representation related issues and actions within assigned dealerships as requested.
Benefits
- Career Growth and Continuous Learning Opportunities:â Benefit from diverse career paths, cross-departmental moves, and innovative learning platforms. Enhance your skills through seminars, leadership training, and tuition reimbursement programs, all while playing a vital role in shaping the future of transportation. From day one, you'll have the support to tackle challenges and contribute to impactful solutions across our organization.
- Rewards: Be supported with a Comprehensive Benefits Package, including medical, mental health, parental leave, retirement savings & unique Nissan perks, including discounts on lease vehicles as part of our Employee Lease Program and a Vehicle Purchase Program (VPP). For more information, access our Nissan Benefits Overview Guide.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Merchant Wholesalers, Durable Goods
Number of Employees
5,001-10,000 employees
