Senior Financial Manager- Contact Center

Truist Bank • Atlanta, VA

1d • Onsite

About The Position

This role serves as a strategic financial consultant to our contact center leaders, providing financial analysis and guidance for high-impact decisions including new strategic initiatives, business case development, profitability, and investment/divestiture opportunities. Leads financial performance reviews, prepares executive-level insights, and owns the development of short- and long-term forecasts and the annual financial plan. Operates with a high degree of independence and strategic influence. This role ensures accurate financial reporting, contributes to tactical execution, and helps align financials with operational goals.

Requirements

• Bachelor’s degree in financial-related discipline, or equivalent education and related training 3-5 years of experience in financial management at a large financial institution.
• Strong work ethic and unyielding commitment to quality.
• Strong verbal and written skills; ability to communicate effectively with subordinates, peers, and superiors within the Corporation, as well as appropriate individuals external to the Corporation.
• Demonstrated proficiency in basic computer applications, such as Microsoft Office software products.

Nice To Haves

• Eight years of relevant accounting or finance experience that includes complex financial analysis.
• Certified Public Accountant, Certified Management Accountant, or Chartered Financial Analyst
• Master's degree or MBA
• Specific financial services or call center support
• Proficient in Essbase/Hyperion, EPM/BPC, or other enterprise accounting software.
• Experience with macros/VBA.
• Ability to work independently with minimal guidance. Proactive in completing tasks and producing deliverables.
• Sound and comprehensive understanding of business and organizational strategies and processes. Ability to build consensus through communication and presentation of factual and relevant information.
• Strong analytical and problem-solving skills.
• Sound and logical decision-making abilities.
• Demonstrated leadership skills and ability to work well with others in a dynamic, team-oriented environment.
• Familiarity with GAAP. High proficiency in computer applications such as Microsoft Office Excel, PowerPoint, Word, Outlook, and other basic software products. Financial Modeling experience.
• Prior call center support experience

Responsibilities

• Provide financial leadership and contribute to tactical execution and planning.
• Lead financial performance reviews and prepare executive-level financial insights.
• Own development of short- and long-term forecasts and the annual financial plan in collaboration with call center leaders
• Provide financial guidance for new initiatives, business case development, and investment opportunities.
• Ensure data integrity, reporting accuracy and develop cost allocations
• Coordinate with cross-functional teams to support strategic initiatives.
• Ensure compliance with GAAP and internal financial controls.

Benefits

• Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.
• Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.
• Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees