Senior Financial Analysis & Strategy Manager

Zendesk • Austin, TX

111d • $138,000 - $206,000 • Remote

About The Position

Zendesk is looking for a highly experienced GTM Finance - Pricing/Costing Sr. Manager to join our GTM Finance & Strategy team. This role will focus on deep dive financial analysis on cost structures and pricing strategies to drive strong gross margins while supporting top-line growth. You will partner closely with the GTM Pricing team, Product, and R D Finance teams to provide insightful financial analysis. This is a critical role as Zendesk, and you will help us navigate new product launches and assess pricing/packaging proposals to drive growth and the adoption of emerging technologies.

Requirements

• Bachelor's degree in Finance, Accounting, Economics, Business, or related field.
• MBA or equivalent advanced degree preferred.
• 8+ years of relevant financial analysis experience, with significant exposure to pricing strategy, cost analysis, cost modeling, and pricing governance.
• Demonstrated experience building and managing complex cost models, preferably including Large Language Model (LLM) or AI-related cost structures.
• Proven track record in a fast-moving, technology-oriented environment, ideally within SaaS or subscription-based businesses.
• Strong leadership and team development experience, with the ability to influence cross-functionally and operate as a trusted business partner.
• Advanced financial modeling skills and proficiency with data analytics tools and business intelligence platforms (e.g., GSheets, Excel, SQL, Tableau, Looker).
• Highly analytical mindset with the ability to synthesize complex information and deliver clear, actionable recommendations.
• Excellent communication and presentation skills capable of clearly conveying financial insight to non-finance stakeholders and senior executives.
• Experience integrating financial considerations into pricing changes associated with M&A, new product launches, or market-driven packaging adjustments.

Nice To Haves

• Experience working within or alongside teams in high-growth tech companies.
• Comfortable in ambiguous, rapidly evolving environments requiring agility and continuous improvement.

Responsibilities

• Lead financial analysis to evaluate pricing packaging strategies ensuring alignment with Zendesk's revenue and profitability goals.
• Partner closely with the Pricing/Packaging, Product Management, and R D Finance teams to provide financial insights that influence strategic decisions.
• Develop, maintain, and enhance cost models, including those specific to SaaS, Large Language Models (LLMs) and other AI-related technologies, to accurately reflect usage/consumption and assess costs.
• Develop business cases to evaluate the impact of a pricing proposal on the business.
• Develop and maintain models and dashboards to streamline faster insights and scenario planning.
• Drive cross-functional collaboration to enhance pricing processes and governance models in line with evolving business needs and market dynamics.
• Mentor and develop junior finance team members, amplifying team productivity and elevating analytical rigor.
• Present analysis and recommendations to senior leadership supporting tactical and strategic decision making in the context of the market environment and Zendesk's leadership goals.
• Develop and track key pricing trends such as point-of-sale, average revenue per seat, and deal size.

Benefits

• A dynamic, inclusive workplace fostering innovation and learning.
• Opportunities to work closely with cross-functional leaders and drive meaningful business impact.
• Competitive salary, equity package, and comprehensive benefits.
• Flexible work arrangements including remote options.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree