2026 - Springfield Technical Community College

Springfield Technical Community College•Springfield, MA

43d•$35•Onsite

About The Position

Student Financial Services is currently seeking a Part Time Senior Financial Aid Counselor to work in a fast-paced, high energy, and service oriented environment. Reporting to the Associate Director of Student Financial Services, this position serves as a member of the Enrollment Services team and focuses on enrollment, retention and financial aid processes and services. This is a fixed term position (through 6/30/2026), with the potential for a permanent appointment based on institutional needs.

Requirements

Master's Degree and a minimum of 2 years' experience and/or training involving financial aid operations, or loan processing; or an equivalent combination of education, training, and experience.
Knowledge of student financial aid processes.
Experience working with Ellucian Student Information System Colleague, CRM Recruit, Signal Vine, and Microsoft Applications.
Excellent counseling and advising skills supported by effective written and oral communication skills.
Ability to multitask in a fast-paced, high-energy, service oriented environment while also possessing attention to detail.
Possess strong customer service, organizational and analytical skills.
Ability to work collaboratively in a diverse, inclusive and student-centered environment, and with students and prospective students of various learning styles, cultures, identities, and life experiences.
Ability to maintain effective, collaborative working relationships with internal and external colleagues and constituents.
Ability to work independently, and as a team player, and be able to work under pressure.

Responsibilities

Supports customer service operations by counseling students and families on enrollment and the financial aid applications and processes.
Reviews and processes financial aid file review, including verification and packaging of federal, state and institutional aid.
Plans and implements FAFSA completion events, FAFSA sessions, and webinars related to FAFSA support.
Performs and manages communication to various financial aid/student account groups
Provides reporting, processing and deregistration support as part of the enrollment services team.
Participate in college, division, and department meetings, events and training as recommended and approved by supervisor.
Performs other duties and responsibilities related to those listed above which do not alter the basic level of the position