Senior Field Technician

GD Information Technology • Reston, VA

14h • Onsite

About The Position

GDIT has an immediate opening for a Senior Field Technician supporting GD Corporate Headquarters and executive-level customers. As a Senior Field Technician , you will be trusted to provide executive concierge support. This role will be in Reston, Virginia with occasional travel to local offices within DC metro. How a Senior Field Technician will make an impact: Provide new services and troubleshooting and restoring existing services. Perform on-site and remote analysis, diagnosis, and resolution of desktop problems for users, and recommend and implement corrective solutions. Provide after support Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels. Provide leadership for junior team members. Willing to be the technical subject matter expert for other technicians. Construct, install, and test customized configurations based on various platforms and operating systems. Where required, administer and resolve issues with associated end-user workstation network software products. Receive and respond to incoming calls, pages, and/or work orders regarding desktop problems. Ensure that desktop connection, i.e. network jacks are in proper working order. Prepare tests and applications for monitoring desktop performance, then provide performance statistics and reports. If necessary, liaise with vendor and third-party support vendors.

Requirements

• Associate's Degree or 2+ years of additional experience in lieu of a degree
• 8+ years of experience
• In depth knowledge and troubleshooting experience with Windows 11 client hardware and software, and Apple mobile devices
• Hardware troubleshooting experience
• Working technical knowledge of basic network protocols, operating systems, and standards
• Ability to operate tools, components, and peripheral accessories.
• Able to read and understand technical manuals, procedural documentation and guides.
• Strong customer service orientation
• Proven analytical and problem-solving abilities
• Excellent written and interpersonal communication skills
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Ability to conduct research into PC and software issues and products as required
• Ability to present ideas in business-friendly and user-friendly language
• Highly self-motivated and directed
• Keen attention to detail
• Team-oriented and skilled in working within a collaborative environment
• Location: MUST be onsite in Reston, VA 5x a week
• US Person

Responsibilities

• Provide new services and troubleshooting and restoring existing services.
• Perform on-site and remote analysis, diagnosis, and resolution of desktop problems for users, and recommend and implement corrective solutions.
• Provide after support
• Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels.
• Provide leadership for junior team members.
• Willing to be the technical subject matter expert for other technicians.
• Construct, install, and test customized configurations based on various platforms and operating systems.
• Where required, administer and resolve issues with associated end-user workstation network software products.
• Receive and respond to incoming calls, pages, and/or work orders regarding desktop problems.
• Ensure that desktop connection, i.e. network jacks are in proper working order.
• Prepare tests and applications for monitoring desktop performance, then provide performance statistics and reports.
• If necessary, liaise with vendor and third-party support vendors.

Benefits

• 401K with company match
• Internal mobility team dedicated to helping you own your career
• Collaborative teams of highly motivated critical thinkers and innovators
• Ability to make a real impact on the world around you
• Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
• To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
• To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
• We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees