Senior Field Service Technician | Remote Position

IDEAL ELECTRIC COMPANY•Mansfield, OH

28d•Remote

About The Position

IDEAL ELECTRIC COMPANY, a proud 122-year-old American-owned electric motor and generator manufacturer, is seeking an experienced Senior Field Service Technician for a remote position serving customers worldwide. In an exciting time of growth for American manufacturing and electrification, this role offers the opportunity to work on critical, high-power rotating machinery that powers the world's most demanding applications. As a Senior Field Service Technician reporting to the After Market Services Manager, you'll perform service, diagnostics, repair, and preventive maintenance on very large, high-power electric motors and generators during field visits both domestically and internationally. This role requires someone who takes pride in solving complex technical challenges, values customer relationships, and shares our commitment to excellence and continuous improvement. Whether you're an experienced field service professional or a skilled technician ready to expand into advanced rotating machinery, this is your opportunity to represent a company with thousands of customers worldwide and be part of executing high-value contracts on critical equipment. At IDEAL, we believe in doing things right, getting better every day, and building products that power the world's most critical applications. Join us and help build this American IDEAL.

Requirements

High School Diploma or certified equivalent, and/or education obtained through a tech school, college, or related courses. Military experience is a plus
Five to ten years working in a related field with practical experience operating large rotating electrical, high voltage, electronic, and mechanical equipment
Experienced working with customers and vendors in a B2B environment
A team player with excellent communication skills
Analytical thinking and problem-solving capability
Great attention to detail and time-management skills
Technical literacy with proficiency in the Microsoft Office 365 suite, project management, and ERP systems
Must be able to obtain and maintain a valid passport and a US-issued driver's license
Must maintain a driving record that is acceptable for coverage under the company's insurance plan
Must pass a post-offer, pre-employment physical to assess the ability to perform the physical aspects of the job
Must be able to lift 50-75 pounds and to climb ladders and scaffolding to heights of 30 feet with regularity
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

Responsibilities

Work safely and ethically alone and as part of a team
Closely adhere to safety and security standards and procedures
Complete assigned work in compliance with policies and procedures
Provide world-class customer service and customer-facing skills
Report to the Mansfield, Ohio plant; remote work option is an option for this position, with occasional requirements to travel to the Mansfield facility
Provide technical support to customers (phone, virtual, in-person when needed)
Prepare/organize service trips
Research and prepare supporting documentation
Arrange travel
Complete any customer-required training/testing before travel
Plan services and support operations
Complete documentation/reports
Job-specific expense reporting
Perform work in various other departments, including but not limited to Test Floor, Punch Press, Repair Shop, etc.
Install and commission equipment
Troubleshoot and repair equipment
Provide on-site technical and engineering assistance pertinent to the proper installation, operation, and maintenance of equipment and systems
Assume responsibility for any and all issued, loaned, and/or leased tools and equipment required for the job
Provide training (on-site, in-house, or virtual)