Senior Field Service Technician - San Diego
About The Position
At Luminator Technology Group, we believe we are Better Together. We always put the Customer First, focus on achieving Results, strive to Be the Best, and foster a culture of Respect & Trust. We are on a mission to innovate and revolutionize global transportation technology. Luminator is a global leader spanning over 85 countries and nearly 1,000 employees worldwide. We’re searching for a Senior Field Service Technician to join our growing Field Operations team and play a key role in driving our vision forward. As a Senior Field Service Technician, you will be at the heart of our customer success and operational excellence, providing hands-on technical expertise to maintain, troubleshoot, and repair cutting-edge public transit Mobile Video System equipment. Your work ensures safety, reliability, and performance across transit bus fleets.
Requirements
- High school diploma or equivalent required. AS degree or equivalent military technical training preferred.
- At least 3 years of technical experience; experience in a manufacturing or transit environment preferred.
- Proficiency with MS Office, including Outlook, Teams, Word, and Excel.
- Ability to read schematics and wiring diagrams (preferred).
- Technical Savvy: Proficiency with electrical systems, automotive wiring, voltmeters, and small tools.
- Customer Focus: Strong interpersonal skills to handle demanding situations and deliver exceptional service.
- Problem-Solving Skills: Ability to diagnose, resolve, and communicate complex technical issues effectively.
Responsibilities
- Conduct on-site service visits to perform preventative maintenance, diagnostics, and corrective repairs on transit system buses equipped with mobile video and electronic systems.
- Troubleshoot electrical and electronic components, including wiring harnesses, connectors, fuses, relays, and circuit boards, using multimeters, oscilloscopes, and other diagnostic tools.
- Perform mechanical and electrical installations for retrofits and system upgrades, including routing cables, terminating connectors, and mounting hardware.
- Identify and resolve equipment malfunctions by isolating faults, replacing defective components, and verifying system performance through functional testing.
- Collaborate with manufacturers and field personnel to escalate complex issues, interpret technical documentation, and implement corrective actions.
- Document service activities including wiring changes, part replacements, and troubleshooting steps to ensure accurate service records and compliance with customer standards.
- Travel occasionally within the U.S. to support retrofits, new system startups, and advanced troubleshooting projects
Benefits
- Competitive compensation with career growth potential.
- Generous time off: Vacation and sick time, 10 company holidays, and 2 floating holidays.
- Educational Assistance Program: Robust reimbursement program for professional growth.
- Health and wellness: Medical, dental, and vision coverage plus 401k matching.
- Benefits & PTO effective Day 1
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
