Senior Field Service Technician

Xylem•Renton, WA

1d•Onsite

About The Position

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. The Senior Field Service Technician will be responsible for initiating and executing field service activities at customer sites in a safe and efficient manner. This role includes proactive system troubleshooting, works with mechanical, electrical, diesel equipment conditions, conducts preventative maintenance and parts inventory, and anticipates and corrects safety issues (both Company and Customer owned equipment). The technician will have direct interfacing with customers and may be responsible for work in multiple systems, locations, and customers.

Requirements

Some travel required Up to 50%+ travel (overnight stays, away from home)
Driver Application for Employment
Motor Vehicle Report (MVR)
Forms: Driver Disclosure and Release
Forms: Employee Applicant Drug and Alcohol Statement
Forms: FMCSA Certificate of Awareness
Forms: Driver Certificate of Violations
Forms: Driver Statement of On Duty Hours Road Test
Copy of Driver’s License
Copy of Medical Certificate
HS diploma or equivalent
Ability to obtain all required customer clearances (TWIC, DISA, etc.)
Ability to obtain DOT Medical card
Clean driving record
2 to 5 years of technical field service work experience including industrial or commercial process water experience
Electrical and mechanical experience
Work without direct onsite supervision
Technically sound troubleshooting ability
Experience with Microsoft Office including smart devices (PC programs)
Must have customer service experience
Demonstrates critical thinking and troubleshooting ability
Synthesizes technical information and communicates it clearly
Derives insight from customer experience to produce outcomes and solve problems often in novel and unexpected ways

Nice To Haves

May have industry specific license(s)
Work experience preferred

Responsibilities

Create and maintain safe working environment and culture within the organization
Take care of company property
Demonstrates high impact culture through innovation, accountability and empowerment
Must be able to function in a team environment
Usually works with minimal supervision
Works independently