At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world. This Position reports to: Regional Service Manager - South Your role and responsibilities: In this role you will be responsible for Demand Field Service in Process Automation Energy Industries Service. Senior Demand Field Service Technician’s perform service in accordance with ABB standard processes, quality standards and safety guidelines. You will be in close cooperation with customers and other ABB teams, acting as the technical point while delivering quality service. As a Senior Demand Field Service Technician in proximity of Houston, TX or Baton Rouge, LA you will be required to work independently and as part of a team based on customer/contract requirements. The work model for the role is: #LI - Remote This role is contributing to the Process Automation Energy Industries Division in Houston, TX or Baton Rouge, LA area. You will be mainly accountable to: Provide site service to ensure safe and efficient plant operation utilizing the ABB 800xA/AC800M Distributed Control System. All periodic, routine, preventive maintenance and shutdown support will be handled by you as part of your role (ABB Technical and Advanced Services will provide additional support where applicable at your direction). Troubleshoot distributed control system hardware, software issues, and manage technical support requests on the customers behalf to optimize system performance. Maintain customer database by logging each call and the support provided. Suggest ABB solutions to enhance system performance and expand scope of value-add service to the existing contract. Effectively communicate with all site stakeholders to ensure all contracted services meet or exceed expectations. Respond to customer questions, issues, and inquiries with accuracy and timeliness. Maintain a “follow-up” system with customers to ensure the technical advice provided was effective. Support projects for hardware and software upgrades, system modifications and additions, both on-line and off-line. Our team dynamics: You will join a dynamic, talented, and high performing team, where you will be able to thrive.