Senior Field Service Representative

Boeing • Seal Beach, CA

102d • $103,700 - $140,300 • Onsite

About The Position

The Boeing Company is seeking a highly talented and motivated Senior Field Service Representative to join the Airline Operational Safety Support (AOSS) team as an AOSS Representative based in Seal Beach, CA or Seattle, WA. The primary duties of this position are to interface with commercial airline maintenance and engineering departments and provide consultation on a variety of airline operational safety and compliance issues. The position requires a person with strong airline operational and/or safety management system experience to help initiate positive change within an airline's operation. The candidate must have the ability to communicate effectively with airline leadership and working level personnel on a wide range of airline Operational, Maintenance, and Engineering issues. As part of a greater global safety initiative team, the AOSS Representative will work to promote safety, compliance, and best practices to the global airline industry. The selected applicant has a requirement for travel to worldwide airline customer locations with associated short-term assignment benefits. Time away from home base of 80% or greater may be required.

Requirements

• FAA Airframe and Powerplant license or EASA/GCAA/CAAC B1/B2 license or international equivalent or Bachelor's Degree or higher from an accredited course of study in engineering, computer science, mathematics, physics or chemistry.
• English fluency (verbal and written) required.

Nice To Haves

• 8+ years of experience or education directly related to airline operations (i.e., Maintenance Control Center, Flight Operations, Line Maintenance, Engineering, Planning, Safety Management, Parts/Supply Chain, Quality Assurance, MRO operations, etc.)
• Broad knowledge of airline maintenance and operational and safety practices.
• Proven technical writing and presentation skills (clear and concise).
• Familiarity with Safety Management System (SMS) and Quality Management System (QMS) processes.
• Knowledge of FAA, EASA and/or Local Regulatory standards.
• Commercial pilot experience or flight operations background.
• Experience working with remote teams.
• Experience building and presenting plans or recommendations to airline customers and executive leadership.
• Familiarity and comfort working in an airport environment and observing safety requirements.
• Excellent communication skills -- must be able to communicate with airline personnel (ability to listen and capture data) during the support engagements.
• Demonstrated team player.
• Experience traveling and working abroad and representing Boeing to customers or regulators.
• Ability to cross-reference rules among EASA, FAA, ICAO, IOSA, or Local Regulatory.
• Proven ability to create, track and execute program plan.
• Recent experience in airline and aircraft Operations, Systems, Avionics, Engineering and/or Flight Test.
• Prior customer support experience desired.

Responsibilities

• Present professional image in representing the Boeing Company to airline customers.
• Travel on site to work directly with airline partners to support and advise on operational, maintenance, and engineering operations.
• Maintain engagement standards, coordinate activities with internal groups and customers to maintain operations compliant with international industry and Boeing safety standards.
• Act as the primary focal point for all items related to Operational Safety work that covers airline engineering and maintenance operations.
• Support airline personnel and leadership to mitigate identified gaps, bring to standard, and interact with airline maintenance and engineering personnel to evaluate operator performance.
• Share findings, prepare reports for senior executive and sales leadership, and work virtually with airline operators to prepare for future evaluations.
• Develop and implement recommendations to improve operational performance, quality, and safety.
• Assist in maintaining the content of AOSS evaluation checklists and customer airline data.
• Track deployment of engagements and support team and manage rotational pool of evaluators.
• Develop and maintain strategic support plans.
• Analyze existing data to plan and execute operator support engagements.
• Interface with all Boeing stakeholders, including executive leadership, ensuring full coordination as appropriate.
• Continuously incorporate lessons learned into AOSS processes.

Benefits

• Competitive base pay and variable compensation opportunities.
• Health insurance.
• Flexible spending accounts.
• Health savings accounts.
• Retirement savings plans.
• Life and disability insurance programs.
• Programs that provide for both paid and unpaid time away from work.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Transportation Equipment Manufacturing
• Education Level: Bachelor's degree