Senior Field Service Representative

Saab • East Syracuse, NY

8d • $92,200 - $115,300

About The Position

Saab, Inc. is seeking an experienced Senior Field Engineer with a broad technical background and proven experience deploying, maintaining, and troubleshooting radar, command and control (C2), and/or weapons systems in dynamic operational environments worldwide. This is a hands-on role requiring frequent short-notice domestic and international travel. Deployments may exceed two months per assignment, with total travel reaching up to 50% annually. Candidates must be comfortable operating effectively in demanding, mission-focused settings. The ideal candidate brings strong technical problem-solving skills, a collaborative mindset, and a genuine desire to support others. They are comfortable training fellow engineers and customers through both formal instruction and on-the-job mentorship. This position offers the opportunity to work with cutting-edge defense technologies while directly contributing to operational readiness and mission success.

Requirements

• A Bachelor’s degree (preferably in an engineering discipline) with 5+ years of experience, or a Master’s degree with 3+ years of experience, or 8+ years of relevant military experience in radar, C2 systems, or weapon systems.
• Must hold a current U.S. DoD SECRET clearance.
• Must have the ability to lift and remove or replace components weighing up to 50 pounds or more.
• Must be a U.S. citizen.
• Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information.
• As a condition of employment, candidates will be required to pass a pre-employment drug screen.

Nice To Haves

• Experience operating, integrating, maintaining, troubleshooting, and repairing complex weapon systems and/or command and control (C2) components.
• Perform preventive and corrective maintenance in accordance with established technical procedures and maintenance standards.
• Demonstrate the ability to identify, develop, and execute troubleshooting or maintenance actions that extend beyond written procedures when required.
• Apply advanced analytical and problem-solving skills to diagnose and repair radar subsystems, hardware, and operating systems.
• Proficiency in the use of standard diagnostic and test equipment, including digital multimeters (DMMs) and oscilloscopes.
• Identify system performance degradation and provide actionable recommendations to restore functionality, improve reliability, or enhance overall system performance.

Responsibilities

• Diagnose, troubleshoot, debug, and repair complex electro-mechanical systems using technical manuals, schematics, and reach-back engineering support as required.
• Perform on-site software installations, system updates, and support data collection activities for technical analysis and issue resolution.
• Independently investigate and resolve complex system, hardware, and software issues and collaborate with cross-functional teams when escalation is required.
• Serve as the escalation point for issues that first-line technicians cannot resolve, identify root causes, and implement corrective actions.
• Document and report design, reliability, maintenance, and software issues to engineering teams to support continuous product improvement.
• Act as the primary customer interface while on site, provide technical leadership, status updates, and professional representation of the organization.
• Support other functional areas, including system installation, customer training, and operational readiness activities.
• Deliver training to customers on the operation and maintenance of Saab products.

Benefits

• Saab provides an excellent working environment offering professional growth opportunities, competitive wages, work-life balance, a business casual atmosphere and comprehensive benefits.
• Highlights include:
• Medical, vision, and dental insurance for employees and dependents
• Generous paid time off, including 8 designated holidays
• 401(k) with employer contributions
• Tuition assistance and student loan assistance
• Wellness and employee assistance resources
• Employee stock purchase opportunities
• Short-term and long-term disability coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level