Senior Field Service Representative - power distribution equipment and/or control systems
About The Position
Our client, a Fortune 100 Manufacturing Firm, ESS division is currently seeking a Senior Field Representative in the New Carlisle, IN area. Electrical Engineering Services Team offers a comprehensive portfolio of services and solutions tailored for every stage of a power system’s life cycle. In this role, you will Support customers across the power system lifecycle: startup, commissioning support, maintenance, testing, troubleshooting, upgrades, and emergencies Manage small projects independently and lead FSR teams on larger projects Generate timely and accurate service reports on work, product performance, and warranties Provide recommendations for improved electrical systems Cultivate strong relationships with customers, team members, and partners Mentor less experienced technicians Utilize digital tools for remote work, including laptops, iPads, IR cameras, Google Glasses, MS Teams, and more Team Benefits: Guaranteed 40-hour base pay, eligible for overtime and travel premiums Career growth, mentorship and safety training Company vehicle, toolkit, and phone Tuition assistance for ongoing learning Leads program with bonus pay Opportunities across 32 service branches
Requirements
- High school diploma or higher with a minimum of 3 years of experience testing, troubleshooting, evaluating, and servicing electrical distribution and control systems, or in lieu of HS diploma or GED, completion of accredited trade school and/or program completion with 7 or more years of experience evaluating and servicing electrical distribution or control systems
- Experience in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems
- Must be able to work in the US without corporate sponsorship now or in the future
- Must have a valid driver's license
- Resides within 50 miles of New Carlisle, IN
- Must have the ability to work variable hours, including nights & weekends, and travel within the district/state/region/country based on customer requirements
- This position requires you to drive a corporate vehicle
- Understands 3-phase power systems and low, medium, and high voltage power distribution equipment
- Practices electrical safety measures
- Ability to obtain and maintain a valid TWIC card
- Proficient with hand and power tools for equipment assembly
- Strong computer skills
- Strong problem-solving and logical thinking skills
- Works well under time constraints and in stressful situations
- Explain technical problems and solutions
- Collaborates effectively with the team to meet project deadlines
- Successfully complete and maintain compliance with safety program and policy
- Submit to periodic customer required background and drug screenings
Nice To Haves
- Associate degree or higher from an accredited institution
- Bachelor’s degree in Engineering from an accredited institution
- Electrical or General Contractor’s License
- Professional Engineering License
- Experience performing power quality measurements, troubleshooting, analysis as well as protective relays
- NICET/NETA certification
Responsibilities
- Support customers across the power system lifecycle: startup, commissioning support, maintenance, testing, troubleshooting, upgrades, and emergencies
- Manage small projects independently and lead FSR teams on larger projects
- Generate timely and accurate service reports on work, product performance, and warranties
- Provide recommendations for improved electrical systems
- Cultivate strong relationships with customers, team members, and partners
- Mentor less experienced technicians
- Utilize digital tools for remote work, including laptops, iPads, IR cameras, Google Glasses, MS Teams, and more
Benefits
- Guaranteed 40-hour base pay, eligible for overtime and travel premiums
- Career growth, mentorship and safety training
- Company vehicle, toolkit, and phone
- Tuition assistance for ongoing learning
- Leads program with bonus pay
- Opportunities across 32 service branches
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
