Senior Field Service Representative

Schneider Electric-posted 2 months ago

$66,000 - $99,000/Yr

Full-time • Entry Level

Cheyenne, WY

5,001-10,000 employees

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Schneider’s Field Service Representatives play an impactful role within the organization - collaborating with customers, team members and third-party partners to perform assembly, startup, diagnostic, repair and preventive maintenance on both Company and third-party manufactured equipment in a variety of dynamic environments. They are problem solvers. They are customer focused. They are passionate about the work they do. They are the future of Schneider Electric! This opportunity is a site-based position with occasional nonstandard hours. There is a 40-hour guarantee (+Overtime), with most work occurring at customer sites. This Field Service Representative position will be within our U.S. Services business, focusing on servicing equipment supporting power distribution and critical power infrastructure.

Pre-site, startup, repair, preventive maintenance, and field modification of equipment
Problem solving with customers, electricians, sales partners, technical support, District Service teams
Completion of field service reports, expense reports, preventive maintenance, and startup data sheets
Working with your Manager and/or Regional Service Director to resolve complex escalated issues
Continuous learning and training on various products both in the field and in the classroom
Travel throughout the region for local customer support or even countrywide travel, including overnight travel by vehicle/air
Assist senior technicians and support Project Management on larger system start-ups
Work alongside larger teams of FSRs and collaborate with Project Managers on higher complexity projects
Act on behalf of the District Service Manager to resolve operational issues as required

An Associate’s degree, trade/vocational certification, Military training or similar experience in electrical-related disciplines
The ability to read blueprints/schematics
Thorough understanding of principles of AC and DC power, various AC and DC supply circuit components
2+ years of field service repair and customer service with UPS systems, power distribution and switchgear, seamless automatic transfer switches, power distribution units, electrical, electro-mechanical or electronics related equipment
2+ years in Field Services or equivalent industry experience
Must possess good safety practices and adhere to the company’s safety procedures/policies
Identify hazards present in the work area and report all safety matters, incidents, near misses, to management or safety representative
NFPA-70E or OSHA experience is preferred
Safe driving and vehicle operations skills
Skilled at utilizing test and diagnostic equipment
Experience reading and interpreting schematics, drawings, and operation manuals
The ability to write service reports, correspondence, procedures, effectively present information and respond to customer questions
Work frequently requires strenuous physical tasks, including bending, stooping and lifting and carrying items weighing up to 40 pounds
Work outside in a variety of environmental extremes such as heat, cold, rain, and dust
Remain in a standing position for extended periods of time, including working in small confined spaces

Experience with military leave benefits
Experience with service vehicles, tools, uniforms, mobile devices, and laptops for daily professional use

Comprehensive benefits package including medical, dental, vision, and basic life insurance
Benefit Bucks (credits to apply towards your benefits)
Flexible work arrangements
Paid family leaves
401(k) + match
Well-being and recognition programs
12 holidays per year
15 days of paid time off per year (pro-rated in the first year of employment based on start date)
Opportunity to purchase company stock (eligibility depends on start date)
Military leave benefits

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