Senior Field Service Manager
About The Position
As a Senior Field Service Manager, you will lead ASM's service operations team supporting a Tier 1 customer in a high-volume semiconductor manufacturing environment. You will manage a team of Field Service Engineers, act as the primary technical interface between ASM and the customer, and ensure the highest standards of tool performance, customer satisfaction, and operational excellence. Step into a career with ASM, where cutting edge technology meets collaborative culture. For over 55 years ASM has been ahead of what's next, at the forefront of innovation and what's technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving.â¯â¯But we're more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential. We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what's possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect. To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube. ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.
Requirements
- Bachelor's or Master's degree in Chemical Engineering, Electrical Engineering, Materials Science, Physics, or related field.
- 10+ years of experience in semiconductor or capital equipment industry.
- Proven ability to lead and motivate diverse teams.
- Broad technical experience in semiconductor device applications and deposition processes.
- Experience supporting Tier 1 customers in HVM environments.
- Ability to travel up to 20% and work additional hours during escalations.
Responsibilities
- Champion a "Safety First" culture and ensure compliance with all safety policies.
- Lead, mentor, and develop a high-performing team of Field Service Engineers.
- Foster a culture of trust, quality, and continuous improvement.
- Drive workforce productivity through planning, scheduling, and performance management.
- Define and achieve KPIs for service delivery and operational excellence.
- Manage budgets, control costs, and implement cost-saving initiatives without compromising quality.
- Build strong technical relationships with key customer stakeholders.
- Serve as the primary escalation point for complex technical and operational issues.
- Communicate effectively with internal and external stakeholders, including senior executives.
- Identify opportunities for business growth within the customer account.
- Align team objectives with ASM's long-term strategy and site initiatives.
- Maintain deep technical knowledge of ASM equipment and semiconductor processes.
- Guide advanced troubleshooting and structured problem analysis to minimize downtime.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Industry
Computer and Electronic Product Manufacturing
Number of Employees
1,001-5,000 employees
