Senior Field Service Lead - McDonalds

Conagra Brands

307d • $79,000 - $115,000 • Remote

About The Position

This is a remote position and can be located in Chicago, Louisville or Indianapolis. As Senior Field Service Lead, you will play an important supporting role with our McDonald's Business Unit (MBU) and National Accounts. You will focus on McDonald's US business with opportunity to expand support to other national accounts based on project and business need. Responsible for restaurant quality and preparation support, product training, and managing supply chain relationships across distribution centers with a focus on customer engagement and problem resolution. You will report to our Director of National Accounts, MBU.

Requirements

• Bachelor's degree required.
• 5+ years' experience in customer-facing roles within the food industry, field service, quality management and supply chain support.
• Experience in food science or food preparation processes.
• Proficiency in data analysis and the ability to summarize insights to guide decisions and behavior.
• Experience fostering consensus across teams.
• Experience coordinating cross-functional projects; work independently and communicate weekly planned activities.
• Familiarity with customer engagement tools and CRM systems such as Salesforce.
• Legally authorized to work in the United States without requiring employer sponsorship either now or in the future.

Responsibilities

• Be a liaison between distribution centers, warehouses, third-party warehouses and our internal supply chain teams to maintain assured supply and appropriate level of safety stock.
• Address supply chain issues before they escalate, collaborating with the supply chain and customer operations teams.
• Conduct in-depth restaurant food preparation reviews to identify process gaps and provide applicable guidance to restaurant managers.
• Facilitate periodic, category-specific training programs in assigned markets to enhance food quality and preparation standards.
• Manage and resolve product-related incidents from restaurants and escalate issues for prompt resolution.
• Build consultative relationships with leadership at distribution centers to support corporate and local distribution plans.
• Ensure the consistency and supply of products to restaurants by partnering with suppliers and distribution centers.
• Implement and scale Gold Standard Quality programs to enhance restaurant execution and support Chain Customer Operations.
• Develop joint scorecards with business partners to track performance and measure plan success.
• Support System Quality Support (SQS) team.
• Develop understanding of business processes and requirements while assisting Director of National Accounts in different aspects of the daily business operations.
• Coordinate projects to ensure deadlines are met and communication between teams is focused on plants, distribution centers and warehouses.
• Develop applicable insights and recommendations to improve business operations based on data analysis.
• Manage stakeholder engagement, ensuring business alignment and support for critical MBU initiatives.
• Track and document customer and sales activities in internal systems such as Salesforce and other reporting platforms.

Benefits

• Comprehensive healthcare plans
• Wellness incentive program
• Mental wellbeing support
• Fitness reimbursement
• Bonus incentive opportunity
• Matching 401(k)
• Stock purchase plan
• Career development opportunities
• Employee resource groups
• On-demand learning
• Tuition reimbursement
• Paid-time off
• Parental leave
• Flexible work-schedules
• Volunteer opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Merchant Wholesalers, Nondurable Goods
• Education Level: Bachelor's degree