Senior Field Service Engineer

Neocis • Los Angeles, CA

77d • $75,000 - $130,000

About The Position

Neocis is an established start-up revolutionizing dentistry with Yomi, the first, and only FDA cleared robot for assisted dental surgery. The company collaborates closely with leading clinicians to develop innovative technologies that help advance patient care and improve quality of life. Based in Miami, Florida. Neocis is venture-backed with funding from several prominent investors. The Field Service Engineer is responsible for key activities in system installations, upgrades, and maintenance. This position will have the opportunity to work with several engineering disciplines from mechanical engineers to application software developers. They will play a key role in ensuring that Neocis provides top quality service to its customers.

Requirements

• BS in Engineering or equivalent.
• Experience with maintaining, testing, and documenting complex medical devices.
• Willingness to travel on a regular basis to support multiple accounts.
• Excellent debugging skills.
• Ability to explain complicated technical information in simple terms.
• Comfortable interacting with medical professionals as well as engineers.
• Team player with excellent communication skills, including written and verbal.
• Experience with medical devices that include a significant software and electrical component.
• Familiar with CT scan images and DICOM protocol standards.
• Start-up experience.
• Experience in a customer facing role.

Responsibilities

• Installing, maintaining, testing, and documenting complex medical devices.
• Troubleshoot and diagnose malfunctions to reduce system downtime.
• Maintain effective communications with supervisor and peers in daily activities.
• Complete training as applicable for Good Manufacturing Practices (GMP) related tasks.
• Follow all applicable Quality and Safety procedures.
• Follow Good Documentation Practices (GDP).
• Maintain company working areas and local environment in accordance with applicable general operating procedures.
• Assure that all measuring instruments that are used are within calibration limits.
• Ensures that all activities are carried out within regulations and laws governing business and quality operations.
• Responsible for ensuring compliance with all local, national, international and company regulations, policies and procedures for Health, Safety and Environmental compliance.

Benefits

• Sabbatical, parental leave and unlimited PTO policies.
• Generous 401K plan with 4% company match.
• Comprehensive benefits package that includes medical, dental and vision.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Miscellaneous Manufacturing
• Education Level: Bachelor's degree
• Number of Employees: 101-250 employees