Senior Field Service Engineer

Veeco

29d•$53 - $57

About The Position

Veeco is seeking an ambitious Sr. Field Service Engineer eager to learn Veeco’s technology and drive customer satisfaction through support. The successful candidate will be responsible for installation, calibration, preventative maintenance, metrology equipment repairs, and general upkeep of semiconductor equipment.

Requirements

Bachelor’s degree and/or military with a minimum of 8 years of experience in the semiconductor industry. An equivalent combination of education and experience will be considered.
Knowledge of industry standard practices for troubleshooting complex mechanical, electrical, and software related problems
Ability to read and interpret electrical schematics, drawings, piping and installation diagrams (PID’s)
Must possess a positive attitude and excellent communication skills with the ability to speak with clarity and interface effectively with customer, management, and peers.
System integration, test, and debug skills
Experience with Semiconductor industry safety requirements and clean room environment
Displays broad-based customer focus and commitment to resolve problems and make decisions based on the priority of the problem in relation to business needs
Ability to build excellent customer relationships
Attention to detail and accuracy
Ability to work under pressure to meet support deadlines in a multi-tasking environment
Must be flexible for emergency call-in work as required.
Proficiency in Microsoft Office – Word, Excel, Outlook, and PowerPoint
Ability to travel with as little as 1 week of notice – although this is not typical

Nice To Haves

Knowledge of vacuum, chemistry, electronics, microchip processing, gas delivery systems, robotics, mechanics, or combination with similar semiconductor process equipment such as AMAT, NOVELLUS, AIXTRON, EBARA, LAM, etc. is preferred
Knowledge of Microsoft Suite of Products is a big plus – word, excel, outlook, power point, teams, one note, edge, etc.
Knowledge of machine vision systems, electronics, mechanics, pneumatics, robotics, and computer programming and computer network communication.

Responsibilities

Lead and participate in the installation, upgrade, testing, warranty, and repair of equipment, following up all customer’s and Veeco’s protocols related to safety and security
Mentor and train junior Veeco as requested by junior FSE’s but with the guidance of the FSM.
Isolate and resolve equipment and systems malfunctions and take corrective action
Create/Develop/Implement/Proliferate with the implementation of new processes, methods, and designs
Develop relationships with the customer to ensure high customer satisfaction and retention
Serve as contact for onsite activities, communications, and provide support in all matters related to the equipment, technical, and field aspects for the targeted site
Report all tool actions/events and daily activities in field service reports such as the Veeco Service Portal (VSP) and follow up on reports as needed.
Adhere to safety, confidentiality (IP), and travel/expense policies.
Constant communication everyday workday with teammates and Field Service Manager
This role will be located in Albuquerque, NM.
Will require international and/or domestic travel during the training period or as needed to support the business.