Senior Field Service Engineer (Non-Exempt)

Onto Innovation • Tempe, AZ

3d • Onsite

About The Position

Onto Innovation is a leader in process control, combining global scale with an expanded portfolio of leading-edge technologies that include: 3D metrology spanning the chip from nanometer-scale transistors to micron-level die-interconnects; macro defect inspection of wafers and packages; metal interconnect composition; factory analytics; and lithography for advanced semiconductor packaging. Our breadth of offerings across the entire semiconductor value chain helps our customers solve their most difficult yield, device performance, quality, and reliability issues. Onto Innovation strives to optimize customers' critical path of progress by making them smarter, faster and more efficient. Job Summary & Responsibilities Onto Innovation is seeking a highly skilled and experienced Field Service Engineer to serve as both a technical expert and site lead at a key customer location in Chandler/Ocotillo, Arizona. This dual-role position combines hands-on support for advanced semiconductor metrology tools with leadership responsibilities, including team coordination, customer relationship management, and strategic service planning. The successful candidate will be a proactive problem-solver with strong technical depth and the ability to lead a high-performing service team.

Requirements

• Bachelor's degree or higher in Mechanical Engineering, Electrical Engineering, Automation, Mechatronics, or a related field.
• 5+ years of experience in semiconductor equipment service, with at least 2 years in a leadership or coordination role.
• Strong troubleshooting skills and familiarity with metrology tools such as OCD, or thin film measurement systems.
• Proficiency in Microsoft Office and PC hardware/software.
• Excellent communication and stakeholder management skills.
• Ability to travel up to 20% domestically and internationally; must meet visa and site access requirements.

Responsibilities

• Provide on-site support for installation, upgrade, calibration, and maintenance of metrology tools.
• Diagnose and resolve hardware and software issues independently or in collaboration with technical support teams.
• Deliver technical phone support and participate in on-call rotations as needed.
• Generate detailed reports on tool performance, issue resolution, and installation updates.
• Maintain weekly tool status updates and contribute to internal knowledge sharing and documentation.
• Foster strong customer relationships and act as a trusted technical advisor.
• Ensure compliance with cleanroom protocols, safety standards, and site-specific access requirements.
• Act as the primary site leader, managing day-to-day service operations and customer interactions.
• Coordinate and mentor field service engineers, ensuring consistent service quality and technical development.
• Manage service schedules, resource allocation, and escalation protocols to meet customer SLAs.
• Lead regular customer meetings to review tool performance, service plans, and improvement initiatives.
• Collaborate with internal teams (engineering, product, support) to relay field insights and drive product enhancements.
• Serve as the primary point of contact for site teams regarding service request management.
• Coach team members on process adherence, including the proper capture of problem statements and documentation of resolutions for the knowledge base.
• Conduct monthly reviews of service request metrics to identify and address bottlenecks, ensuring timely service delivery and supporting a culture of continuous improvement.
• Drive continuous improvement initiatives and contribute to strategic planning for service delivery.

Benefits

• health, dental, and vision coverage
• life and disability insurance
• PTO
• 401(k) with employer match
• Employee Stock Purchase Program (ESPP)
• wellness initiatives
• cutting-edge tools
• collaborative, inclusive culture where your contributions are valued and recognized

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees