Senior Field Service Engineer - Greece &EMEA Collaboration

Eaton Corporation•Pittsburgh, PA

About The Position

Eaton Corporation is a diversified power management company that generated revenues of USD 24.9 billion in the first quarter of 2025. With energy-efficient solutions, we help our customers manage electrical, hydraulic, and mechanical power more effectively, safely, efficiently, and sustainably. Eaton is committed to improving quality of life and protecting the environment through the use of our power management technologies and services. The company employs approximately 92,000 people and sells products to customers in more than 175 countries. We are currently looking for an experienced Senior Field Service Engineer – Greece & EMEA Collaboration to join our team, based in the Athens area. While the role is primarily focused on supporting operations in Greece, it also offers the opportunity to contribute to selected EMEA-level projects. This is a great chance to work on impactful initiatives within a collaborative and international environment! What you’ll do: To act as a Field Service Engineer (FSE) within local Country Service Unit, Cluster Service and EMEA level if required, mainly working in large data center projects. Provide a first class service for the Eaton installed base products to ensure maximum customer satisfaction and loyalty. Responsible for installation, commissioning, fault finding and repairs. Offer support to the extended EMEA Service community through high level technical knowledge and experience in the field. Responsible for overseeing Data centre commissioning, on behalf of Eaton Field Service in local service unit & as well as within the cluster or it EMEA level, if required Provide the highest level of technical expertise in all Hyperscale commissioning activities. Support and train Local Field Service Engineers in such activities Onboard, coach and mentor new Field Service Engineers that join Eaton Manage key account technical escalations providing support including site visits, to engineers and customers alike, drive escalations to conclusion and provide feedback where necessary. Work closely with Project Managers, advising on commissioning considerations and assisting on selection of suitable engineers, carry out site visits as required. Assist Project Management Organization with support of high profile clients, providing technical advice and attending site visits as required. Maintain direct links with business units (factories) and act as focal point for all technical exchange regarding the commissioning procedures and testing Manage sub contractor teams were required Perform Health & Safety audits of Field Service Engineer and subcontractors ensuring the high standards required by EATON are maintained. Any other adhoc duties in line with role

Requirements

Background in electrical installation with relevant education and certifications
5-7+ years of working with UPS, experience in Data Centers
Fluency in both Greek and English is required
Three phase electrical installation and commissioning experience essential.
Communication skills / Customer Focus / Flexibility / Be able to work together with different cultures / able to follow guidance
High mobility within the hiring cluster and EMEA level, if requested

Nice To Haves

Working knowledge of industrial communication protocols such as Modbus, SNMP, OPC, DDE, TCP/IP an advantage.
Programming of PLC control systems (Power Control, Generator Control, SCADA, or process control) an advantage
Good understanding of switch panels.

Responsibilities

Act as a Field Service Engineer (FSE) within local Country Service Unit, Cluster Service and EMEA level if required, mainly working in large data center projects.
Provide a first class service for the Eaton installed base products to ensure maximum customer satisfaction and loyalty.
Responsible for installation, commissioning, fault finding and repairs.
Offer support to the extended EMEA Service community through high level technical knowledge and experience in the field.
Responsible for overseeing Data centre commissioning, on behalf of Eaton Field Service in local service unit & as well as within the cluster or it EMEA level, if required
Provide the highest level of technical expertise in all Hyperscale commissioning activities.
Support and train Local Field Service Engineers in such activities
Onboard, coach and mentor new Field Service Engineers that join Eaton
Manage key account technical escalations providing support including site visits, to engineers and customers alike, drive escalations to conclusion and provide feedback where necessary.
Work closely with Project Managers, advising on commissioning considerations and assisting on selection of suitable engineers, carry out site visits as required.
Assist Project Management Organization with support of high profile clients, providing technical advice and attending site visits as required.
Maintain direct links with business units (factories) and act as focal point for all technical exchange regarding the commissioning procedures and testing
Manage sub contractor teams were required
Perform Health & Safety audits of Field Service Engineer and subcontractors ensuring the high standards required by EATON are maintained.
Any other adhoc duties in line with role

Benefits

Being part of a company that has been in business for more than 100 years, is well known in the industry, and has a major impact on the energy industry.
Work in a company with commitment to Inclusion & Diversity and Sustainability (Foster an inclusive culture with a strategic goal to increase a female representation including in Leadership)
Annual mentoring program, Eaton University, a reward, and recognition system
Ongoing Learning and Career Development Opportunities in a global company. Build your career and apply internally for our open positions worldwide.
Strong, agile, and diverse team locally and globally
Strong processes and state-of-the-art systems and tools
Structured employee development processes, open feedback culture with development plans
Detailed induction support and well-structured onboarding
Balance your work and life with a hybrid worktime model

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume